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Generate Normal Map still not working in PS 21.2.1

Explorer ,
Aug 05, 2020

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"Generate Normal Map" still isn't working. Nothing happens when I select it, other than the image reloading. 

 

I know others had this problem, and resetting PS's preferences seemed to work for them. It only works for me if I reset the preferences EVERY TIME I reopen Photoshop, and even then I only get one map per session to work. 

 

This is a huge wrench in my workflow and I wish Adobe would address it, as it's happening to a lot of people, across various versions. 

 

 

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Generate Normal Map still not working in PS 21.2.1

Explorer ,
Aug 05, 2020

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"Generate Normal Map" still isn't working. Nothing happens when I select it, other than the image reloading. 

 

I know others had this problem, and resetting PS's preferences seemed to work for them. It only works for me if I reset the preferences EVERY TIME I reopen Photoshop, and even then I only get one map per session to work. 

 

This is a huge wrench in my workflow and I wish Adobe would address it, as it's happening to a lot of people, across various versions. 

 

 

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Aug 05, 2020 0
Adobe Employee ,
Aug 07, 2020

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Hi Sean,

Sorry to hear that maps are not generating in Photoshop. Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

 

Regards,
Sahil

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Aug 07, 2020 0
Explorer ,
Aug 07, 2020

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Hi, thanks for replying.

 

I get the following error generating normal maps with the graphics processor turned off:
Screen Shot 2020-08-07 at 4.13.33 PM.png

In case it helps, here is my graphic card info, plus the default settings I'm using:

 Screen Shot 2020-08-07 at 4.14.10 PM.png

 

 

 

 

 

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Aug 07, 2020 0
New Here ,
Oct 02, 2020

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Same problem. Photoshop CC2019 and 2020 are EXTREMELY BUGGY.

I have the latest macbook Pro with the AMD Radeon Pro GPU and other apps run just fine.

100% software glitch.

Photoshop obviously requires the graphics processor to run this feature. Turning it on and off DID NOT SOLVE THE ISSUE. Where is the SUPPORT??????

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Oct 02, 2020 0