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Getting a program error while opening PSD files in Photoshop 21.2.1.

New Here ,
Jul 31, 2020

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Hi! 
ever since the update to v 21.2.1 I constantly get problems with opening psd and psdc files. Like, I'm working for a while, save it and close Ps and when I start it again I get Can't opet file because of the program error. Than I have to open it wih older version and resave it if I wan't to work on it with new version. Did anyone experience that problem? 

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Getting a program error while opening PSD files in Photoshop 21.2.1.

New Here ,
Jul 31, 2020

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Hi! 
ever since the update to v 21.2.1 I constantly get problems with opening psd and psdc files. Like, I'm working for a while, save it and close Ps and when I start it again I get Can't opet file because of the program error. Than I have to open it wih older version and resave it if I wan't to work on it with new version. Did anyone experience that problem? 

Topics

Bug, Performance, Problem or error

Views

47

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Adobe Employee ,
Aug 03, 2020

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Hi there, 

 

Sorry to hear that you're getting a program error while opening PSD files in Photoshop 21.2.1.

 

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks,

Akash

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New Here ,
Aug 27, 2020

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Hi! 
Sorry for the late response.  Restoring the preferences didn't help. Every here and than I get an: because of the program error message, either for mirroring the canvas, or saving as .psdc file, or openning files. Really anoying stuff.

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Adobe Employee ,
Aug 28, 2020

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Would you mind updating Photoshop to the latest version 21.2.2 and let us know if that helps?

 

Thanks,

Akash

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