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Getting error "Could not fulfill because it is not a valid photoshop document" while opening old PSD

New Here ,
Oct 11, 2020

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When I try to open a psd archive, the app say me this: "Could not fulfill because it is not a valid photoshop document", n' the document doesn't work. I tried converse the document to jpg and open with acrobat reader but isn't work; I've been doing it for a week. Help me pls :'(

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Getting error "Could not fulfill because it is not a valid photoshop document" while opening old PSD

New Here ,
Oct 11, 2020

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When I try to open a psd archive, the app say me this: "Could not fulfill because it is not a valid photoshop document", n' the document doesn't work. I tried converse the document to jpg and open with acrobat reader but isn't work; I've been doing it for a week. Help me pls :'(

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Problem or error

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28

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Oct 11, 2020 0
Adobe Employee ,
Oct 11, 2020

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Hi there,

 

Thanks for posting on Photoshop community.

 

Which version of Photoshop are you using and what is your operating system?

 

Since you're trying to recover a PSD archive, it might be possible that the file is corrupt and cannot be recovered. 

 

Please checkout the suggestions mentioned in this article https://helpx.adobe.com/photoshop/kb/file-recovery-photoshop.html and let us know if that helps.

 

Thanks,

Akash

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