Getting program error when opening JPGs or trying to close Photoshop 22.1.1 on Windows 10

Community Beginner ,
Jan 19, 2021 Jan 19, 2021

Copy link to clipboard

Copied

Hi,

Since the last update I'm not able to use my photoshop anymore. I'm on 22.1.1, German Edition. When openeing JPGs it says "Der Vorgang kann nicht ausgeführt werden, weil ein Programfehler aufgetreten ist" - the english equivalent is "Could not complete your request because of a program error."

 

I can open RAW files, but once I want to import them as JPGs I get teh above mentioned error. When I try to close photoshop I get the same error.

 

I have deinstalled the lastest version and then reinstalled it - same issue persists.

 

Any idea where the error might be? And yes, I did restart my Windows - and yes it is a PC with more then enough horsepower.

 

 

{Thread title edited by moderator}

TOPICS
Crash or freeze, Problem or error, Windows

Views

87

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Jan 22, 2021 Jan 22, 2021
Hi,   We're sorry about the trouble with Photoshop. Please try the steps suggested here: https://adobe.ly/2JZDqZB   If the issue persists, please roll back to the previous version of Photoshop while our product team works on a fix for the issue. You can check out the steps suggested here: https://adobe.ly/2wH0JjE Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.   Regards, Nikunj

Likes

translate

Translate

Translate
Adobe Employee ,
Jan 22, 2021 Jan 22, 2021

Copy link to clipboard

Copied

Hi,

 

We're sorry about the trouble with Photoshop. Please try the steps suggested here: https://adobe.ly/2JZDqZB

 

If the issue persists, please roll back to the previous version of Photoshop while our product team works on a fix for the issue. You can check out the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

 

Regards,

Nikunj

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 27, 2021 Jan 27, 2021

Copy link to clipboard

Copied

Hi Nikunj

 

Thank you for your answer. So far falling back to the previous version was the only solution. Obviously the new version can't detect or work with my nvidia RTX Geforce 2060.

 

Hope there will be a solution in future updates.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines