Gif save for Web legacy not working

New Here ,
Mar 16, 2021 Mar 16, 2021

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When I try to optimize the size of a gif and click on save for web legacy I get an almost blank page. Please help!

 

Image 16-03-2021 at 10.30.jpg

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Import and export, Problem or error

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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Hi, what version of Photoshop are you using? What are the features of your computer? What are the dimensions of your gif?

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New Here ,
Mar 16, 2021 Mar 16, 2021

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I am using 

 

Photoshop, 20.01

 
Mac Book Pro, OS Big Sur, 11.2.3

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Adobe Community Professional ,
Mar 18, 2021 Mar 18, 2021

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Thank you for providing us with the requested information. Have you tried to reset the software preferences?

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