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GPU Not showing in Performance settings after updating Photoshop to version 21.2 [Edit: 21.2.1]

New Here ,
Jul 17, 2020

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GPU Not showing in Performance settings after updating Photoshop to version 21.2 [Edit: now 21.2.1 also].

Reverting to an older version enables the use of the GPU again.

I went through all the GPU Troubleshooting guide and having the latest driver didn't resolve the issue.

 

The GPU under "Detected Graphics Processor" appears empty/blank.

 

Using Windows 7.

GPU: GTX 980ti.

Adobe Photoshop v21.2 Detected Graphics Processor Blank.png

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Bug, Performance, Problem or error, Windows

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GPU Not showing in Performance settings after updating Photoshop to version 21.2 [Edit: 21.2.1]

New Here ,
Jul 17, 2020

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GPU Not showing in Performance settings after updating Photoshop to version 21.2 [Edit: now 21.2.1 also].

Reverting to an older version enables the use of the GPU again.

I went through all the GPU Troubleshooting guide and having the latest driver didn't resolve the issue.

 

The GPU under "Detected Graphics Processor" appears empty/blank.

 

Using Windows 7.

GPU: GTX 980ti.

Adobe Photoshop v21.2 Detected Graphics Processor Blank.png

Topics

Bug, Performance, Problem or error, Windows

Views

161

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Jul 17, 2020 0
Adobe Community Professional ,
Jul 17, 2020

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Hi

It's an issue with version 21.2 and I have reported here

https://feedback.photoshop.com/photoshop_family/topics/bug-in-photoshop-version-21-2-not-detecting-o...

Adobe are looking into the issue and hopefully will provide a fix in the next update

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Jul 17, 2020 0
Adobe Community Professional ,
Jul 21, 2020

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Hi

Try updating to version 21.2.1, it has fixed the issue for me, GPU is now been detected

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Jul 21, 2020 0
New Here ,
Jul 21, 2020

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Hi,

I updated Photoshop to the new version 21.2.1. The GPU still appears missing. There is a small change in the "Help > System info" menu - The GPU is listed correctly:

  • glgpu[0].GLName="NVIDIA GeForce GTX 980 Ti"

Unlike the previous version (21.2) where the GPU didn't even appear in the System Info list.

 

I tried doing a clean install, still, the GPU doesn't appear.

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Jul 21, 2020 0
Adobe Community Professional ,
Jul 21, 2020

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Did you try going into the Nvidia control panel and adding Photoshop.exe and Sniffer.exe to the 3D settings

2020-07-21 09_30_43-Window.png

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Jul 21, 2020 0
New Here ,
Jul 21, 2020

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As I mentioned in the post "I went through all the GPU Troubleshooting guide". I'm familiar with technical issue solving.

In short, yes, I did go to the Nvidia control panel and changed the Adobe Photoshop app to use the dedicated GPU (980ti).

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Jul 21, 2020 0