Graphics card not detected and sniffer crashed

Community Beginner ,
Apr 21, 2021 Apr 21, 2021

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Hello.

I have come upon a problem I simple cannot find the solution to. 

 

The Issue

Suddenly my brush started lagging, and after some search I found that Photoshop couldn't detect my graphics card.

photoshop error.png

(it's in Danish but you can see how the field is greyed out)

 

What I have tried so far

I re-installed my graphics card and have made sure I have the newest version. It did not solve the problem. I have tried uninstalling and then reinstalling both Photoshop and Creative Cloud. That didn't help either (though it is lagging a bit less than before). I tried to move the sniffer.exe file, that did not help. I do not have dual graphic cards as far as I can figure out. I have tried setting my graphic card to top performance, that didn't help either. 

I am lost, I don't know what else I can do. 

 

System info

Ryzen 5 4500U

Windows 10

AMD Radeon (TM) Graphics

Photoshop system info linked below. (It's in Danish though)

 

I hope somebody can help me. Thank you.

TOPICS
Bug, FAQ, Performance, Problem or error, Windows

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correct answers 1 Correct Answer

Adobe Community Professional , Apr 22, 2021 Apr 22, 2021
So its entirely possible your Windows OS or Photoshop auto updated past the point of compatibility. You can try downgrading to an earlier version of Photoshop. https://helpx.adobe.com/download-install/using/install-previous-version.html 

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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You do not have enough VRam to use this graphics card with Photoshop.

From your system text: "

HasSufficientRAM: 0
 
VRAM: 520 MB
Required VRAM: 1,500 MB

 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Apr 21, 2021 Apr 21, 2021

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Ah, I see... That's unfortunate... Thank you for your answer. 

The only thing that makes me confused then is that Photoshop has worked quite well for me the past 6 months on this device, it just suddenly became a problem yesterday. Shouldn't it have been a problem from the start then?

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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Do you have auto updates turned on?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Apr 21, 2021 Apr 21, 2021

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Yes, I believe I do.

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Adobe Community Professional ,
Apr 22, 2021 Apr 22, 2021

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So its entirely possible your Windows OS or Photoshop auto updated past the point of compatibility. You can try downgrading to an earlier version of Photoshop.

https://helpx.adobe.com/download-install/using/install-previous-version.html 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Thank you, that worked. 

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Community Beginner ,
Apr 22, 2021 Apr 22, 2021

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J'ai eu le même problème, voila la réponse qui m'a été donnée :

Try resetting preferences:

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

If that doesn't work, install the previous version (which users are having success with):

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

Chez moi le reset des préférences a fonctionné

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