Graphics card not recognised in Photohsop 2021 on Windows (wacom cintiq companion)

New Here ,
Nov 23, 2020

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Hi everyone !
So I have a Wacom Cintiq Companion (first model) with a Intel HD Graphics 4000, with the latest update. I installed the latest version of Photoshop, and to my surprise the graphics card is not recognised! It seems from what I've read that it is a problematic issue with the lastest versions of Photoshop.
Is there anything to do to make it work properly ?

Thanks,

 

Maxime

 

 

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Graphics card not recognised in Photohsop 2021 on Windows (wacom cintiq companion)

New Here ,
Nov 23, 2020

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Hi everyone !
So I have a Wacom Cintiq Companion (first model) with a Intel HD Graphics 4000, with the latest update. I installed the latest version of Photoshop, and to my surprise the graphics card is not recognised! It seems from what I've read that it is a problematic issue with the lastest versions of Photoshop.
Is there anything to do to make it work properly ?

Thanks,

 

Maxime

 

 

{Thread title edited by moderator}

TOPICS
Bug, Performance, Problem or error, Windows

Views

77

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Nov 23, 2020 0
Adobe Employee ,
Nov 23, 2020

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Hi,

 

We're sorry about the trouble with Photoshop 2021. With the latest version of Photoshop, the minimum system requirements have changed. Due to these changes the Intel HD 4000 grapphics card may no longer be supported.

We recommend a graphics card which a compute score of 2000 or higher in the benchmark. You can check the score for your card here: https://www.videocardbenchmark.net/directCompute.html

 

For more info, please check: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#Unsupportedgraphicscards

 

Hope this helps!

Regards,

Nikunj

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Nov 23, 2020 1
Most Valuable Participant ,
Nov 23, 2020

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Use an old version of Photoshop till you need to get a new machine and then get a machine new Photoshop can run on.

JJMack

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Nov 23, 2020 1
New Here ,
Nov 24, 2020

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Thanks for your answers ! I got an old version of Photoshop from the technical support (v.21 if I remember correctly), and my card is now recognised. I wish I knew about that before purchasing my subscription. Granted that the Wacom Cintiq Companion is now a bit old, but for now I can't afford any other alternative.

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Nov 24, 2020 0
JJMack LATEST
Most Valuable Participant ,
Nov 24, 2020

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I'm sure your not the only one in that life boat.

JJMack

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Nov 24, 2020 0