Graphics Processor not detected error after 22.1 update

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Dec 09, 2020

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My GPU is no longer being detected after I updated to 22.1 this morning. It was working fine before. My graphics drivers are up to date and they were reinstalled. Followed the Adobe FAQ with no success. Short of reverting back to 22.0, I can't find any other solution. System info beneath image:2020-12-09 (2).png

Adobe Photoshop Version: 22.1.0 20201125.r.94 2020/11/25: 4b16c876033 x64
Number of Launches: 130
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.546
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3696 MHz
Built-in memory: 32603 MB
Free memory: 17914 MB
Memory available to Photoshop: 29856 MB
Memory used by Photoshop: 60 %
ACP.local Status:
- SDK Version: 1.34.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.71.1
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.77.11
Native GPU: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=-10, left=-3840, bottom=2150, right=0
Display: 3
Display Bounds: top=-10, left=2560, bottom=1070, right=4480
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=2
glgpu[0].GLVersion="4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8152
glgpu[0].GLName="AMD Radeon RX 5700 XT"
glgpu[0].GLVendor="AMD"
glgpu[0].GLDriverVersion="27.20.14501.28009"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\c0361901.inf_amd64_e0351ea22e7ad253\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0361901.inf_amd64_e0351ea22e7ad253\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0361901.inf_amd64_e0351ea22e7ad253\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0361901.inf_amd64_e0351ea22e7ad253\B361909\amdxc64.dll"
glgpu[0].GLDriverDate="20201204000000.000000-000"
glgpu[0].GLRenderer="AMD Radeon RX 5700 XT"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 2.1 "
clgpu[0].CLDeviceVersion="2.1"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=13674
clgpu[0].CLName="Intel(R) UHD Graphics 630"
clgpu[0].CLVendor="INTEL"
clgpu[0].CLBandwidth=3.500000e+10
clgpu[0].CLCompute=205.705764
clgpu[0].CLRawDeviceName=Intel(R) UHD Graphics 630
clgpu[0].CLRawDeviceVendor=Intel(R) Corporation
clgpu[0].CLRawPlatformName=Intel(R) OpenCL HD Graphics
clgpu[0].CLRawPlatformVendor=Intel(R) Corporation
nativegpu[0].NativeName="29471:AMD Radeon RX 5700 XT"
clgpu[1].CLPlatformVersion="OpenCL 2.1 AMD-APP (3188.4)"
clgpu[1].CLDeviceVersion="2.0"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=8573
clgpu[1].CLName="gfx1010"
clgpu[1].CLVendor="AMD"
clgpu[1].CLBandwidth=4.020000e+11
clgpu[1].CLCompute=4831.034566
clgpu[1].CLRawDeviceName=gfx1010
clgpu[1].CLRawDeviceVendor=Advanced Micro Devices, Inc.
clgpu[1].CLRawPlatformName=AMD Accelerated Parallel Processing
clgpu[1].CLRawPlatformVendor=Advanced Micro Devices, Inc.
nativegpu[1].NativeName="16018:Intel(R) UHD Graphics 630"
License Type: Subscription
Serial number: 90970338064671069059
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\micha\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
D:\, 715.3G, 181.0G free
C:\, 465.2G, 200.9G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/10/13-07:15:59 79.624517 79.624517
AdbePM.dll PatchMatch 2020/09/29:17:00:06 1.624362 1.624362
AdobeLinguistic.dll Adobe Linguisitc Library developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/08/08-01:12:48 79.395135 79.395135
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 79.623146 79.623146
AdobeXMP.dll Adobe XMP Core 2020/10/15-17:48:32 79.164527 79.164527
AdobeXMPFiles.dll Adobe XMP Files 2020/10/15-17:48:32 79.164527 79.164527
AdobeXMPScript.dll Adobe XMP Script 2020/10/15-17:48:32 79.164527 79.164527
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/10/13-07:15:59 79.624517 79.624517
AID.dll AID DLL 1.0.0.12
AIDE.dll AIDE 2020/09/03-11:27:35 79.623792 79.623792
ARE.dll ARE 2020/10/13-07:15:59 79.624517 79.624517
AXE8SharedExpat.dll AXE8SharedExpat 2020/08/01-01:08:32 79.622927 79.622927
AXEDOMCore.dll AXEDOMCore 2020/08/01-01:08:32 79.622927 79.622927
Bib.dll BIB 2020/10/13-07:15:59 79.624517 79.624517
BIBUtils.dll BIBUtils 2020/10/13-07:15:59 79.624517 79.624517
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2020/10/13-07:15:59 79.624517 79.624517
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
DirectML.dll DirectML Redistributable Library 1.0.200514-0504.1.redist-dml-2.1.0.dcd3712
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-4.1.4.7
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icudt66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icuuc66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2020/06/29-16:59:49 79.275695 79.275695
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
MPS.dll MPS 2020/09/18-01:10:24 79.624152 79.624152
onnxruntime.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
opencv_world440.dll OpenCV library 4.4.0
Photoshop.dll Adobe Photoshop 2021 22.1
Plugin.dll Adobe Photoshop 2021 22.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.0.0.80
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2021 22.1
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.623146 79.623146
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 16.0.0.4539038 16.0.0.4539038
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-4.1.4.7


Required plugins:

Accented Edges 22.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.1 - from the file “Filter Gallery.8bf”
Average 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Average.8bf”
Bas Relief 22.1 - from the file “Filter Gallery.8bf”
BMP 22.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.1 - from the file “Filter Gallery.8bf”
Charcoal 22.1 - from the file “Filter Gallery.8bf”
Chrome 22.1 - from the file “Filter Gallery.8bf”
Cineon 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Cineon.8bi”
Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
Color Halftone 22.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.1 - from the file “Filter Gallery.8bf”
Conté Crayon 22.1 - from the file “Filter Gallery.8bf”
Craquelure 22.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.1 - from the file “Filter Gallery.8bf”
Crystallize 22.1 - from the file “Standard MultiPlugin.8bf”
Cutout 22.1 - from the file “Filter Gallery.8bf”
Dark Strokes 22.1 - from the file “Filter Gallery.8bf”
De-Interlace 22.1 - from the file “Standard MultiPlugin.8bf”
Dicom 22.1 - from the file “Dicom.8bi”
Difference Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
Diffuse Glow 22.1 - from the file “Filter Gallery.8bf”
Displace 22.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.1 - from the file “Filter Gallery.8bf”
Eazel Acquire 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “EazelAcquire.8ba”
Entropy 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Export Color Lookup Tables 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
Extrude 22.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “FastCore.8bx”
Fibers 22.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.1 - from the file “Filter Gallery.8bf”
Filter Gallery 22.1 - from the file “Filter Gallery.8bf”
Fresco 22.1 - from the file “Filter Gallery.8bf”
Glass 22.1 - from the file “Filter Gallery.8bf”
Glowing Edges 22.1 - from the file “Filter Gallery.8bf”
Grain 22.1 - from the file “Filter Gallery.8bf”
Graphic Pen 22.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 22.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.1 - from the file “Standard MultiPlugin.8bf”
IGES 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
Ink Outlines 22.1 - from the file “Filter Gallery.8bf”
JPEG 2000 22.1 - from the file “JPEG2000.8bi”
Kurtosis 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Lens Blur 22.1 - from the file “Lens Blur.8bf”
Lens Correction 22.1 - from the file “Lens Correction.8bf”
Lens Flare 22.1 - from the file “Standard MultiPlugin.8bf”
Liquify 22.1 - from the file “Liquify.8bf”
Matlab Operation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
Maximum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Mean 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Measurement Core 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MeasurementCore.8me”
Median 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Mezzotint 22.1 - from the file “Standard MultiPlugin.8bf”
Minimum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
MMXCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MMXCore.8bx”
Mosaic Tiles 22.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.1 - from the file “Filter Gallery.8bf”
Note Paper 22.1 - from the file “Filter Gallery.8bf”
NTSC Colors 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.1 - from the file “Filter Gallery.8bf”
OpenEXR 22.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.1 - from the file “Filter Gallery.8bf”
Palette Knife 22.1 - from the file “Filter Gallery.8bf”
Patchwork 22.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.1 - from the file “Standard MultiPlugin.8bf”
PCX 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PCX.8bi”
Photocopy 22.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
Pinch 22.1 - from the file “Standard MultiPlugin.8bf”
Pixar 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Pixar.8bi”
Plaster 22.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.1 - from the file “Filter Gallery.8bf”
Pointillize 22.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PBM.8bi”
Poster Edges 22.1 - from the file “Filter Gallery.8bf”
PRC 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
Radial Blur 22.1 - from the file “Standard MultiPlugin.8bf”
Radiance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Radiance.8bi”
Range 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Render Color Lookup Grid 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
Reticulation 22.1 - from the file “Filter Gallery.8bf”
Ripple 22.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.1 - from the file “Filter Gallery.8bf”
Save for Web 22.1 - from the file “Save for Web.8be”
ScriptingSupport 22.1 - from the file “ScriptingSupport.8li”
Shake Reduction 22.1 - from the file “Shake Reduction.8bf”
Shear 22.1 - from the file “Standard MultiPlugin.8bf”
Skewness 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Smart Blur 22.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.1 - from the file “Filter Gallery.8bf”
Solarize 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Solarize.8bf”
Spaces 22.1 - from the file “Spaces.8li”
Spatter 22.1 - from the file “Filter Gallery.8bf”
Spherize 22.1 - from the file “Standard MultiPlugin.8bf”
Sponge 22.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.1 - from the file “Filter Gallery.8bf”
Stained Glass 22.1 - from the file “Filter Gallery.8bf”
Stamp 22.1 - from the file “Filter Gallery.8bf”
Standard Deviation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Sumi-e 22.1 - from the file “Filter Gallery.8bf”
Summation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Targa 22.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.1 - from the file “Filter Gallery.8bf”
Tiles 22.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.1 - from the file “Filter Gallery.8bf”
Twirl 22.1 - from the file “Standard MultiPlugin.8bf”
U3D 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
Underpainting 22.1 - from the file “Filter Gallery.8bf”
Vanishing Point 22.1 - from the file “VanishingPoint.8bf”
Variance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Water Paper 22.1 - from the file “Filter Gallery.8bf”
Watercolor 22.1 - from the file “Filter Gallery.8bf”
Wave 22.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WIASupport.8li”
Wind 22.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WBMP.8bi”
ZigZag 22.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 3.8.0.28 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.8.0\"
CDO: 1.76.10
CmdN: 1.5.18
CDP: 1.100.16
Unified Panel (Loaded) 1.2.0.13 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

Neural Filters (Prepared) 1.3.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop UXP Export-As (Prepared) 5.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

Plugins Panel (Prepared) 1.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\index.html”
New Document 3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\purchaseTypekit.html”
Home 2.15.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.15.0\index.html?v=2.15.0.7”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\stock-panel-licensing\index.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

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Bug, Problem or error, Windows

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MrMicUK AUTHOR
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Dec 09, 2020

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Spoke to Adobe "specailist"via their chat support on their site. Apparently the 5700 XT, which was until a couple weeks ago was a latest generation GPU and has been on the market for less than 18 months, is not supported as of 22.1 for Photoshop.

Either this guy is making no effort to help me troubleshoot, doesn't know enough to help me, Adobe's hardware support is abysmal, or the new patch broke for anyone running this GPU. I'm really hoping this is just a patch issue that gets ironed out with a patch (either from the graphics driver or Adobe), but this happens every other update and really interrupts my work schedule.

It seems I've exhausted every avenue open to me. If anyone with more tehnical expertise can think of any potentail work arounds or fixes, please let me know, as Adobe was no help.

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Most Valuable Participant ,
Dec 09, 2020

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You have two different GPU in you machine and Photoshop is seeing both of them. That is a problem.....

I do not know how to configure your system so Photoshop only sees your AMD GPU.  Nvidia supplies a Control panel for that when you install nvidia display adapters device drivers. 

 

If I were you I would try using something like Windows Device manager to disable your Intel GPU  

 

JJMack

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MrMicUK AUTHOR
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Dec 09, 2020

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That's a good idea and a good point (annoyed I didn't think of that). I have the intel graphics driver installed as I sometimes run a fifth monitor off the motherboard output and After Effects kept whining at me for having an outdated version. I'll disable the intel graphics driver so only the AMD driver is visable to PS when I run it.

Thanks, this was top notch advice, regardless of whether it works.
Much appritiated.

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MrMicUK AUTHOR
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Dec 09, 2020

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So i tried disabling the Intel driver via device manager, but that didn't work. I then tried unistalling it altogether, but that didn't work either. It was a very good suggestion though.

Just realized windows automatically downloaded and reinstalled the driver after I unistalled it. I can try disabling it in device manager and in the service manager, but I've spent 6 hours on this now and I'm not entirely sure which service it is, so I'll try again another day. For now I'm reverting back to 22.0.1. It's working under that patch.

Thanks again for the suggetion.

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MrMicUK AUTHOR LATEST
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Dec 09, 2020

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I'm 100% convinced you're right after looking back over the system info

nativegpu[0].NativeName="29471:AMD Radeon RX 5700 XT"
nativegpu[1].NativeName="16018:Intel(R) UHD Graphics 630"

Under the last patch the system info is showing only one nativeGPU and its the AMD one. Like you said, in order to get it to work with the lastest patch, I need to find a way to get PS to recoginize the AMD driver as the native GPU.

Is the system info file configurable, or is it passive? If it has configurable file I can edit, the fix might be as simple as switching the 1 and 0.

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MrMicUK AUTHOR
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Dec 09, 2020

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Follow up to my last message as I can't edit it. I just want extend an apology to the specailist who helped. Whilst at frist there was a diconnect between what I was being told and what the issue was, she took the time and the effort to help me as best she could. As suspected, it was an issue with the current patch (it worked the first time I ran PS after a reinstall but stopped working after running PS a second time). Whilst for now my only recourse is just to run PS the last  patch, I can't emphasize enough how incredibly patient and helpful the support memeber I spoke to was and I want to acknolodge it here and correct my previous statement.

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