green screen unless I deactivate graphics processor in preferences\performance

Community Beginner ,
May 24, 2021 May 24, 2021

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Hello,

 

 Everything was working fine, than all of a sudden any project I open with photoshop shows a green screen, any file, any project, impossible to work.

I read on another post to deactivare graphics processor in preferences\performance. Did that and now works fine... but I feel I am loosing something without the use of graphics processor... anyone knows why this is happening? What should I do?

 

I am using MAC OS BIG SUR 11.3.1 on a MacBook Pro (Retina, 15-inch, Mid 2015), graphic card: 

AMD Radeon R9 M370X 2 GB


Thank you
Jacopo

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Bug, Mac, Performance, Problem or error

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correct answers 1 Correct Answer

Community Beginner , May 25, 2021 May 25, 2021
I just uninstalled photohop and opted to remove any preferences, then reinstalled. That seems to have done the trick for me. Maybe give that a shot.

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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What version of Photoshop are you running? Have you upgraded to 22.4.1 that addresses graphic card issues?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Participant ,
May 24, 2021 May 24, 2021

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Just FYI — I use a 2011 Mac Pro with a Sapphire Nitro Radeon 580 RX graphics card (a Metal-capable GPU). The latest version of Photoshop that will open on my computer is v22.3.1.

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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Your computer is too old to run the latest PS builds. Specifically your graphics card may not meet the minimum requirements to run Photoshop.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Participant ,
May 24, 2021 May 24, 2021

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The Sapphire Nitro 580 RX card meets the specified requirements on that page. It has Metal support and the

Average Ops/Sec exceeds 2,000 by almost double. Why do you say it's too old?

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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Check the Mac supported models for Big Sur.

https://support.apple.com/en-us/HT211238 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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I'm guessing you upgraded your graphics card from the original that came with your 2011 Mac Pro. I'm not sure how that may affect PS recognizing your card with the latest version. Technically Big Sur shouldn't even run on your computer model.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Participant ,
May 24, 2021 May 24, 2021

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I didn't say that I am using Big Sur. You might be confusing my post with the original post. I added my comment because I'm also experiencing Photoshop stalling out. My 2011 Mac Pro is running Mojave with a Metal-capable card. This meets the specified system requirements.

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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You're right - sorry Alek my bad.

For resetting the prefs, there is an easier way to try - you can hold down Shift+Control+Opt+Cmd when you launch before the splash screen appears. It will ask if you want to reset prefs.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Participant ,
May 24, 2021 May 24, 2021

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No worries, and thanks for the shortcut! I will give this a try when I can and report back. I'm not on the system at the moment.

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Community Beginner ,
May 24, 2021 May 24, 2021

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Hello Kevin, 

thank you for your time. I have installed Photoshop 22.4.1 and I suspected the problem had to do with the installation process, so I have tried to uninstall and install it again, but nothing changed.

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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@jacopot13417458 wrote:

I read on another post to deactivare graphics processor in preferences\performance. Did that and now works fine... but I feel I am loosing something without the use of graphics processor... anyone knows why this is happening? What should I do?

 


If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it.
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Community Beginner ,
May 24, 2021 May 24, 2021

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Thank you for your feed back. I will look into it and let you know. Every other software is working fine, computer is working absolutely fine on heavy tasks like Davinci rendering, but maybe, will try to lookinto GPU.

Thank you

 

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Community Beginner ,
May 25, 2021 May 25, 2021

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Hi, I found solution for my problem.
I have updated OS software to 11.4 BIG SUR and now everything works fine.
Thank you!
🙂

 

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Participant ,
May 24, 2021 May 24, 2021

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Unfortunately, it's not possible to open the Preferences window when the application stalls on launch.

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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@Alek_V wrote:

Unfortunately, it's not possible to open the Preferences window when the application stalls on launch.

 


See: https://helpx.adobe.com/photoshop/using/preferences.html

 

  • Quit Photoshop.

  • Navigate to Photoshop's Preferences folder.

    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

    Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

    Note:
     

    The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.

  • Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Participant ,
May 24, 2021 May 24, 2021

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Thank you. That tells me how to reset the preferences manually. I might try and see if reset prefs will work, but the suggestion made above involved making a change to the preferences, not resetting them.

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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@thedigitaldog Its a Mac so it's directly tied to the OS updates. No separate drivers.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
May 25, 2021 May 25, 2021

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This literally just happened to me to. I'm updating my OS now as I type this...

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Community Beginner ,
May 25, 2021 May 25, 2021

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I am so sorry... I tohught it was working after updating MACOS, but it was a mistake... it was working only as I still had deactivated the graphics processor. With graphic processor on is still not working and showing green screen.
I guess I will have to keep working with graphic processor of until there is a better update on photoshop or mac os... or until I buy a new computer 😞

Nothing else I tried seams to make it work with graphic processor activated.

If you find a better solution please let me know.

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Community Beginner ,
May 25, 2021 May 25, 2021

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This seems to be the issue for me too. The OS update did not solve the issue, but turning off the graphic processor did do the trick for me as well. My Imac is only one year old. Not sure what is going on, my photoshop worked just fine yesterday.

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Community Beginner ,
May 25, 2021 May 25, 2021

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same, same... I think it has to do with photoshop update... hopefully a new update will sove the issue when they release it

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Community Beginner ,
May 25, 2021 May 25, 2021

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I just uninstalled photohop and opted to remove any preferences, then reinstalled. That seems to have done the trick for me. Maybe give that a shot.

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Community Beginner ,
May 25, 2021 May 25, 2021

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Thank you for sharing... will try that now (even though I hate to rearrange all preferences and actions aferwords) 🙂

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Community Beginner ,
May 25, 2021 May 25, 2021

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LATEST

YES it works. You rock! 🙂
Thank you.

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