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[GSYNC] Adobe programs affect refresh rate

Explorer ,
Nov 06, 2019

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Hey lads,

I have an nvidia graphics card and a gsync screen. Adobe Photoshop CC and all other Adobe programs, for that matter, somehow trigger Gsync.

 

Whenever I launch an Adobe programme and perform a simple action like dragging an image in Photoshop, Illustrator or a video in Premiere, the refresh rate starts jumping around from 165 all the way to 17 and back. As soon as I stop the action I was performing, my refresh rate jumps back to its default (which is 165 in my case).

 

All my drivers, obviously including my graphics card's drivers, are up to date.

 

I have an Asus Gsync screen and an nvidia 2070 Super, but this problem also occurred on my previous graphics card.

 

Somehow Adobe software triggers the variable refresh rate, which should only be the case in video games.

 

Does anyone know of a fix, besides disabling Gsync every time?

 

Thanks!

Last Adobe updates (to 2020 versions) seem to have fixed the issue.

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Crash or freeze, Performance, Problem or error

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[GSYNC] Adobe programs affect refresh rate

Explorer ,
Nov 06, 2019

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Hey lads,

I have an nvidia graphics card and a gsync screen. Adobe Photoshop CC and all other Adobe programs, for that matter, somehow trigger Gsync.

 

Whenever I launch an Adobe programme and perform a simple action like dragging an image in Photoshop, Illustrator or a video in Premiere, the refresh rate starts jumping around from 165 all the way to 17 and back. As soon as I stop the action I was performing, my refresh rate jumps back to its default (which is 165 in my case).

 

All my drivers, obviously including my graphics card's drivers, are up to date.

 

I have an Asus Gsync screen and an nvidia 2070 Super, but this problem also occurred on my previous graphics card.

 

Somehow Adobe software triggers the variable refresh rate, which should only be the case in video games.

 

Does anyone know of a fix, besides disabling Gsync every time?

 

Thanks!

Last Adobe updates (to 2020 versions) seem to have fixed the issue.

TOPICS
Crash or freeze, Performance, Problem or error

Views

4.3K

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Nov 06, 2019 2
Explorer ,
Nov 07, 2019

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No one? Seriously?

 

Are there any Adobe customer service people available?

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Nov 07, 2019 2
New Here ,
Nov 10, 2019

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Hey, 

i have the same Problem since updating my GPU from GTX 980ti to RTX 2070 Super.
FPS drops low to 17, struggeling around 50ths and coming back to 120 after doing not more action in adobe creative products.

Looking for a solution, but cant find this problem at the internet.

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Nov 10, 2019 2
Explorer ,
Nov 11, 2019

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Exact same problem; upgraded from a 980ti to a 2070 super as well!

 

At the moment it's impossible to use any Adobe program with gsync enabled.

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Nov 11, 2019 3
New Here ,
Nov 12, 2019

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I am havig the exact same issue with Lightroom and Photoshop!

 

I have an RTX 2080 Ti with a 165hz refresh rate G-Sync monitor.

The program never ceases to drop the refresh rate to an abismol level for no reason when using certain functions within the program and sometimes the low refresh rate is continuous until I close the program.

 

i9-9900k Processor as well.

All up to date drivers.

 

This is very annoying because I am forced to use a monitor with a refresh rate of 60hz to be able to even use the program effectively.  This needs to be fixed!

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Nov 12, 2019 2
New Here ,
May 06, 2020

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The seam issue.
You can try to reduce your refresh rate to 60 and that solve, partially the problem

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May 06, 2020 0
New Here ,
Nov 12, 2019

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The Problem seems to be done for me. 

Nvidia released driver v441.20 today, after this everything works smooth again at full 120hz withhout any drops.

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Nov 12, 2019 1
Explorer ,
Nov 21, 2019

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Last Adobe updates (to 2020 versions) seem to have fixed the issue.

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Nov 21, 2019 1
New Here ,
Dec 03, 2019

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I have the same problem with my 2080TI and updates don't help. 😞

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Dec 03, 2019 1
New Here ,
Dec 03, 2019

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Solved my problem by turning off G-Sync for Adobe Apps.

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Dec 03, 2019 2
New Here ,
Dec 28, 2019

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Same

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Dec 28, 2019 0
New Here ,
Jul 07, 2020

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Where did you turn this off? The photoshop clitching is relentless.

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Jul 07, 2020 0
Participant ,
Jul 07, 2020

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3d-profiles in Nvidia Control Panel.

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Jul 07, 2020 0
New Here ,
Jan 27, 2020

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I had the exact same problem ever since installing Adobe Audition. Now with the 2020 update all my Adobe apps continually dip framerate whenever I'm performing an action. After hours of troubleshooting I have finally come across this thread and my god am I happy. As someone else mentioned, turning G-Sync to "fixed refresh rate" in the Nvidia control panel for all Adobe apps fixed my issue.

Adobe needs to fix this now. Small bugs like this waste hours of productivity.

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Jan 27, 2020 0
Participant ,
Mar 22, 2020

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"Somehow Adobe software triggers the variable refresh rate, which should only be the case in video games."

 

No, no and no! Photoshop is using OpenGL and Nvidia finally implemented OpenGL windowed G-Sync! It is great. And all problems are because of Adobe devs. You can simply turn off G-sync for ONLY Photoshop in nvidia control panel. Also here I discussed it.

https://community.adobe.com/t5/photoshop/g-sync-is-now-working-in-photoshop-with-latest-nvidia-drive...

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Mar 22, 2020 0
New Here ,
Aug 26, 2020

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What the heck is going on?

 

I have used Adobe products on the same hardware, using the same GSync display, for literally YEARS. GSync has been enabled since 2014 guys, and has had precizely zero problems until updating to the current Adobe product line. 

 

raised eyebrows

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Aug 26, 2020 0
Participant ,
Aug 26, 2020

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Gsync is Opengl started working only in 2019. And yes, photoshop uses Opengl.

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Aug 26, 2020 0
New Here ,
Aug 26, 2020

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What?

 

I have been using the same Gsync display, with Gsync enabled, on the same hardware, since 2014. It wasn't until I updated to CC 2020 earlier this week that this has become an issue. First I've ever encountered it, but I am certain that it functioned since 2014, and I use Photoshop almost daily.

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Aug 26, 2020 0
Participant ,
Aug 27, 2020

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No, OpenGL did not have VRR extensions in the driver to give it to G-sync. You updated Nvidia driver it has nothing to do with Photoshop. See my post, https://community.adobe.com/t5/photoshop/g-sync-is-now-working-in-photoshop-with-latest-nvidia-drive...

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Aug 27, 2020 0