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Hand Tool Image goes off screen/ doesn't stay on screen

New Here ,
Mar 30, 2020

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I didn't know exactly how to explain this (or look it up) other than: When I try to move the image with the Hand Tool, or use the space bar (Hand Tool shortcut), the image jumps off screen. 

I also have the older PS 5 and it works fine. With the new CC 2020, for some reason, it doesn't stay on screen. I can inch it up, but that's really annoying. 

Is there some setting I'm missing in order to fix this?  I've tried practically all of the settings I've found, and it keeps doing it.

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Hand Tool Image goes off screen/ doesn't stay on screen

New Here ,
Mar 30, 2020

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I didn't know exactly how to explain this (or look it up) other than: When I try to move the image with the Hand Tool, or use the space bar (Hand Tool shortcut), the image jumps off screen. 

I also have the older PS 5 and it works fine. With the new CC 2020, for some reason, it doesn't stay on screen. I can inch it up, but that's really annoying. 

Is there some setting I'm missing in order to fix this?  I've tried practically all of the settings I've found, and it keeps doing it.

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830

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Mar 30, 2020 0
Most Valuable Participant ,
Mar 30, 2020

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Are you using more then one display.   I do and when  the hand move to my other displays the image in the image window continues to pan. I edit in Floating widows normally. However, Tab editing seen the work the same way.  When the image is zoomed so it fits in the display panning is not possible for I do not use overscroll  or flick panning.  Still they seem to work OK in 21.1.1.  The Hand does not move off the left side of left display or the right side of my right display. I do not see the snapping down and right I see in you video on my Windows 10  PS 2020 version 21.1.1 workstation. Are you using Window 10 and its up to date or Windows 7 ?

JJMack

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Mar 30, 2020 0
New Here ,
Mar 30, 2020

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I upgraded to ver. 21  and the problem seems to be resolved. Thanks!

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Mar 30, 2020 0
Community Beginner ,
Jul 03, 2020

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I'm experiencing this as well, since updating to the latest version (21.2.0). I'm currently on dual monitors and it doesn't matter which screen it's on. Makes the tool impossible to use.

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Jul 03, 2020 1
Community Beginner ,
Jul 04, 2020

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I'm getting it as well, definitely a bug.

 

Productivity is down to 20% not being able to pan/zoom properly. Yeeesh hope it's fixed soon

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Jul 04, 2020 1
New Here ,
Jul 10, 2020

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I am also having this issue on my Windows laptop. I was able to mitigate the problem by plugging in my Wacom drawing tablet and using the pan tool with that. In fact, after I used the tablet to pan, it immediatly started working properly with all input devices, including the trackpad. This holds even after subsequently disconnecting the tablet.

 

I haven't investigated further, but it seems like some kind of input device driver conflict. I'm not convinced Wacom is the culprit (or tablets in general), though it could be. It could also just be changing devices resets something in PS?

 

Very annoying, even with a workaround.

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Jul 10, 2020 1
Community Beginner ,
Jul 10, 2020

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Yeah. It works temporarily for me after restarting Photoshop, but only a few times. I've had to revert to an older install. Definitely not ideal.

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Jul 10, 2020 0
New Here ,
Aug 15, 2020

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Same issue here - using the mouse with pan tool (hand) has the image snap to randomly the right - even if it was intended to move left. Function is entirely unusable in that state. Using my Huion tablet then corrects the problem (tested one time only)

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Aug 15, 2020 0
Community Beginner ,
Jul 14, 2020

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I'm having the same issue on an older version now (21.1.0). Here's an example of pretty much worst case scenario, where I'm in the colour picker, and not only is it panning my screen around for some reason everytime I click with the eyedropper, but it won't let me choose the right colour.

 

https://i.gyazo.com/b8a273c601018a629559fb8cc9518466.mp4

 

 

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Jul 14, 2020 0