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Hand Tool Issues

Community Beginner ,
Mar 21, 2020 Mar 21, 2020

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I'm currently running the latest version of Photoshop CC on my PC. When I use the space bar shortcut to move across the canvas it'll drop me in some random part of the canvas. I'll try this a couple more times and then the hand tool will just stop working. I'll then have to resart the program and it'll go back to normal.

 

Is this a memory issue? An update issue? Anyone else having this problem?

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Adobe
Community Expert ,
Mar 22, 2020 Mar 22, 2020

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What have you done for trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Community Beginner ,
Mar 23, 2020 Mar 23, 2020

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It looks like resetting preferences worked but it tends to happen after I've been working for some time so I'll let you know either way.

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Community Beginner ,
Mar 29, 2020 Mar 29, 2020

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Restoring preferences worked and then an update happened. I think it might have been a corrupted update but it works perfectly now.

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Community Beginner ,
Apr 05, 2020 Apr 05, 2020

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It started happening again. I usually work in fullscreen mode so I got out of it to see what's going on and this is what my window looks like.Help.jpg

 

Notice how the corner becomes a white square and the data on the bottom left disappears. Any idea what this could be? Every time I use SPACE BAR it'll snap to the left hand side of my canvas and then eventually it just stops working.

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Community Expert ,
Apr 06, 2020 Apr 06, 2020

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

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