Hand tool stuck in CC 2014

Explorer ,
Jul 06, 2014

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On both of my Macs, both running the latest versions of Mavericks and Photoshop CC 2014, the hand tool keeps getting stuck after use. It's getting worse and worse. I appear to switch to a different tool based on the toolbar, but it doesn't behave like the tool. Just the Hand tool.


I have the following without success:

  • Toggling the Hand tool with both the keyboard shortcut H, the spacebar, and clicking around.
  • Resetting the preferences.
  • Reinstalling Photoshop and even Mavericks.
  • Switching to a different keyboard.

I have restarting Photoshop. Sometimes it works, but it can take three or four restarts. Sometimes, I just have to restart my Mac.

One Mac has a Wacom tablet; one does not. The file size does not matter.

What am I missing and what can I do? This is a major bug. I had the same issue in CC, but only rarely. I never saw this before CC. I see in the forum that other have posted about this on different versions. There must be some way to get Adobe to look at this and the other posts.

Thank you.

If the problem isn't cleared by restarting Photoshop and resetting preferences - then the problem exists outside of Photoshop.

It could be a bad keyboard (stuck key), an OS utility (like the assistive services), a utility program, a bug in a driver (like a tablet driver), malware, or even a bug in a third party plugin (not as likely).

Other users are not seeing this. It is not likely to be a bug in Photoshop.

Previous posters with similar issues have found the cause on their system: bad keyboards, MacOS assistive services, bad utilities, bad drivers, etc.

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Community Beginner ,
Mar 12, 2015

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I have found a solution that works [for me] every time.

I'd be good to know if you all have success with it.

When your Adobe app gets stuck in the Hand Tool do the following:

- Double click a text layer in your layers palette to start editing the text

- Press space bar to add a space to the text (you can delete this immediately)

- Hit command and enter to confirm the edit

BOOM! You'll be kicked out of forced Hand Tool mode.

Now the question remains who is to blame? Adobe or Apple. Seeing as this happens in no other environment other than an Adobe one, I'm inclined think the problem lies within their software.

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LEGEND ,
Mar 12, 2015

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It happens in many applications, such as Firefox, Safari, MS Word… and only in the Apple OS X.

It's an Apple problem, just as the occasionally disappearing cursor or pointer is.

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Explorer ,
Mar 31, 2015

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I've never had this problem in anything other than Adobe programmes, looks like its an Adobe issue!

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LEGEND ,
Mar 31, 2015

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That's your experience, Dave.

I've seen the issue on many applications as diverse as Firefox and MS Word over the years, ever since Mac OS Tiger 10.4.x.  Snow Mountain made it worse, and Yosemite MUCH worse.

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Community Beginner ,
Apr 02, 2015

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Lifesaver. Thank you!

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New Here ,
Apr 03, 2015

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@willcheyney Clicking on the page palette in ID helped. Thanks. To me, it's incumbent upon Adobe to MAKE THEIR SOFTWARE RUN ON ANY OS. Fix it. I can't stand your new, buggy cloud products, but you have us by the proverbial balls there.

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Community Beginner ,
Apr 04, 2015

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I've since found out that you can actually just double click a layer to rename it and press space bar in that. Seems to fix it in the same way.

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New Here ,
Sep 19, 2015

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willcheyney wrote:

I've since found out that you can actually just double click a layer to rename it and press space bar in that. Seems to fix it in the same way.

THANK YOU! I've had this problem off and on for years with Photoshop Elements, even as I bought new versions. This fixed the problem immediately.

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Community Beginner ,
Jan 26, 2016

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How random, and how wonderful you found this! I'd really hate to mess with reinstalling Photoshop or my OS. Thank you, thank you, thank you!!!

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Community Beginner ,
Oct 13, 2015

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Cheers Willcheyney!

You dug me out of a hole there!

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New Here ,
May 30, 2017

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Willcheyney, you are brilliant!


I've been having trouble with this forever in all three design programs — Illustrator, Photoshop and InDesign. The only thing that worked for me, was to close everything and re-boot. Really frustrating! I've been searching online for a solution for so long, until I finally came across your answer. Now I just follow your instructions, and within seconds I'm in the clear. You have no idea how much time and frustration you've saved me! (Well, you probably do, considering you had the same issues in the past). Thank you so much!!!

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Community Beginner ,
Jan 14, 2018

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Solved my problem in Illustrator CC 2017 on Windows 7

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New Here ,
May 15, 2015

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I have the same problem occurring in Photoshop, Illustrator and Indesign.

I try hitting the V key or any other shortcut command to try and select another tool. Eventually I can select another tool but not before a prolonged period of swearing and hitting different keys.

Using a wacom tablet which seems to be a common characteristic among those experiencing this problem.

Has anyone had any joy with a fix?

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New Here ,
May 20, 2015

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No joy.

I've had this problem ever since I got the Mac Pro/OS Mavericks, which required my Adobe apps to be updated to CS6.

Getting stuck on the Hand tool was so common (and disabling) that my only solution was... never use the Hand tool. Never use the spacebar. I just use the vertical/horizontal scrollbars to move around and that's REALLY SLOW.

I do not think it's an Apple OS issue nor an Adobe issue (though I think Abobe could fix it). I think it's a Wacom issue.

I have an older Wacom Intuos tablet and the latest driver available for that device. But with OS Mavericks/CS6, I've lost pressure sensitivity, eraser support, and angle support. It's basically a pen-shaped mouse.

I have disappearing cursors also, mainly in Safari and in the Desktop.

I'm going to make my boss buy me a brand new Wacom tablet. I figure it will have a driver that OS Mavericks and CS6 likes.

If that does not solve the problem, I will be screaming bloody murder.

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New Here ,
Jun 24, 2015

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For a couple of years now I have had the same issue of a stuck hand tool after using the zoom tool (CMD + Spacebar), and I've just found a solution in another post:

Photoshop CC : If using zoom → stuck w/ Hand tool on MacOS 10.9

For me the solution was to disable Better Touch Tool, specifically for Photoshop.

  • In BTT, click the 'plus' icon in the left sidebar
  • From the popup window choose the Photoshop app
  • Once the Photoshop icon has been added to the sidebar list, right click and choose, "Disable BBT completely for PS".

Hopefully that will work for you too if you have BTT installed.

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New Here ,
Jul 14, 2015

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I am also having issues wight the hand tool NOT WORKING in Photoshop since upgrading to CC 2014. I cannot get the hand tool to work by using the space bar, and also the shift key for linear dragging and proportionate scaling stopped working at the same time. I just plugged in my Wacom tablet tonight, which has a hand tool key built right in. This also does not work. It literally does NOTHING.

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New Here ,
Jul 31, 2015

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I'm having this problem for the first time, on a mac, in InDesign and Illustrator and i do not have a wacom tablet. Restarting fixed it the first time, but not the second time.

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