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Having multiple crashes with Rectangular Marquee Tool

Explorer ,
Oct 02, 2020 Oct 02, 2020

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Hello there, Fletcher here with a frustrating crash that has happened about 6 times now. 

 

I use the rectangualr marquee tool daily, and sometimes when I make a selection or try to move the selection (not moving pixels, just the marquee) My screen will freeze and I have to restart Photoshop. Anyone else having this glitch? Any idea of what I could do to fix this?

 

I'm running the Photoshop CC 21.2.2 on the company Windows 7 Dell Precision T3300 (yes, it's old) with 32 GB of RAM and the ATI FirePro V graphics card. I use a Wacom Cintiq screen as a monitor/drawing board.

 

Capture.JPG

 

Not on topic, but I've been having other issues too. My pen pressure randomly stopped working for my brushes. I get an error message when trying to use scrubby zoom and the rotate tool (both of which I have used for years on the computer). 

 

Thank you for your help!

 

Fletcher

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correct answers 1 Correct answer

Community Expert , Oct 02, 2020 Oct 02, 2020

I can't reproduce your issue on my Mac. From the sound of the other issues, I'm guessing it's a graphics card issue. 

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Community Expert ,
Oct 02, 2020 Oct 02, 2020

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I can't reproduce your issue on my Mac. From the sound of the other issues, I'm guessing it's a graphics card issue. 


Melissa Piccone | Adobe Trainer | Pluralsight Author | Fine Artist

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Explorer ,
Oct 06, 2020 Oct 06, 2020

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Melissa,

 

Thanks for your suggestion. I will look into it. 

 

Fletcher 

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New Here ,
Nov 11, 2022 Nov 11, 2022

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Hello.  I still have this same issue.  Even with the newest, updated version of  Photoshop.  Every time I search for a solution to this problem, I see the same answer:  We can't reproduce this error.  Here's how to reproduce the error:  First, run the newest version of Photoshop on a Windows machine.  (I don't know if anyone is having problems on a mac)  Open any image.  Zoom out so you can see the whole canvas.  Use the marquee tool and click and drag anywhere outside the canvas on the bottom, right-hand area of the screen.  This doesn't freeze every time but within 10 tries, it should freeze photoshop completely and will not recover.  You'll have to force quit photoshop and start it up again.  PLEASE fix this!  

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New Here ,
Jul 06, 2022 Jul 06, 2022

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Hi, bro have you found any solution for you problem, i’m dealing with the same problem as you. 

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New Here ,
Nov 13, 2022 Nov 13, 2022

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Rectangular Marquee Tool is also causing my Photoshop to freeze 90% of the time!! Has anyone found a solution? I have the latest updates. I recently moved over to Windows 11 (3 months ago), I never had this issue on my Mac. 

 

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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LATEST

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

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