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Hello there, Fletcher here with a frustrating crash that has happened about 6 times now.
I use the rectangualr marquee tool daily, and sometimes when I make a selection or try to move the selection (not moving pixels, just the marquee) My screen will freeze and I have to restart Photoshop. Anyone else having this glitch? Any idea of what I could do to fix this?
I'm running the Photoshop CC 21.2.2 on the company Windows 7 Dell Precision T3300 (yes, it's old) with 32 GB of RAM and the ATI FirePro V graphics card. I use a Wacom Cintiq screen as a monitor/drawing board.
Not on topic, but I've been having other issues too. My pen pressure randomly stopped working for my brushes. I get an error message when trying to use scrubby zoom and the rotate tool (both of which I have used for years on the computer).
Thank you for your help!
Fletcher
I can't reproduce your issue on my Mac. From the sound of the other issues, I'm guessing it's a graphics card issue.
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I can't reproduce your issue on my Mac. From the sound of the other issues, I'm guessing it's a graphics card issue.
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Melissa,
Thanks for your suggestion. I will look into it.
Fletcher
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Hello. I still have this same issue. Even with the newest, updated version of Photoshop. Every time I search for a solution to this problem, I see the same answer: We can't reproduce this error. Here's how to reproduce the error: First, run the newest version of Photoshop on a Windows machine. (I don't know if anyone is having problems on a mac) Open any image. Zoom out so you can see the whole canvas. Use the marquee tool and click and drag anywhere outside the canvas on the bottom, right-hand area of the screen. This doesn't freeze every time but within 10 tries, it should freeze photoshop completely and will not recover. You'll have to force quit photoshop and start it up again. PLEASE fix this!
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Hi, bro have you found any solution for you problem, i’m dealing with the same problem as you.
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Rectangular Marquee Tool is also causing my Photoshop to freeze 90% of the time!! Has anyone found a solution? I have the latest updates. I recently moved over to Windows 11 (3 months ago), I never had this issue on my Mac.
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Perhaps try resetting Photoshop preferences?
(read this entire post before acting please)
Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.
If they become corrupt then various issues can occur.
Here’s some info on how to do that:
https://helpx.adobe.com/photoshop/using/preferences.html
Manually removing preferences files is the most complete method for restoring Photoshop to its default state:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Note re macOS: The user Library folder is hidden by default.
To access files in the hidden user Library folder, see here for how to access hidden user library files.
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video
https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences
Learn how to access and modify Photoshop preferences and customize per your frequent workflows
https://helpx.adobe.com/photoshop/using/preferences.html
And here’s an earlier forum discussion as an aid to understanding
You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.
Here is general info about that: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences
Before you reset your preferences
in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references.
Quit Photoshop.
Go to Photoshop's Preferences folder
Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\
[on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.
Library will now appear in the list - below the current user's “home” directory. ]
Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.
Note for those on macOS:
Preference preservation is affected by macOS permissions,
you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy
It may even be time to reinstall Photoshop.
It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.
(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.
Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.
I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management