Having trouble Importing PNG from Illustrator to PS

Community Beginner ,
May 11, 2021 May 11, 2021

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I am currently having trouble exporting a .PNG file from Illustrator with a transparent background. I am trying to export the file for my client to use as a watermark on his photos but when I export from AI to PS as a .PNG the PNG appears with a solid background. Once the png is in PS, it prompts me to turn it into a normal layer which causes the image to disappear into a transparent layer. It seems that only the SVG export is working. Help Please.

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Import and export

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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Does it work to save the .png to your computer and then open it in Photoshop?

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Community Beginner ,
May 12, 2021 May 12, 2021

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It saves the PNG to my computer but without a transparent BG. Made sure my artboards didnt have a BG on them. For some Odd reason, they are opening in PS with flattened onto white BGS Screen Shot 2021-05-12 at 10.20.15 AM.png

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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I can't replicate this problem. 

You could try resetting the preferences file and export again. In Preferences > General, there is a button to reset preferences on quit.

If that doesn't work you may need to reinstall Photoshop using the Adobe CC Cleaner Tool. 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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