Having trouble with hand tool and marquee tool.

New Here ,
Mar 19, 2020

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The rectengular marquee tool is not selecting the area I want. The selection snaps to a different place instead.

 

I like to use hand tool via space bar but lately, every time I do it, it also snaps to a different place and eventually the preview crashes. I can still save (thank god) but I have to close the file and reopen it to work on it.

 

 

The video demonstrates both of these problems. I don't know whats causing it and how to fix it.

Please help me.

 

I have updated my photoshop cc to the latest version, Adobe Photoshop Version: 21.1.1

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Correct answer by lambiloon | Adobe Community Professional

Hi did you tried to reset preferences of Photoshop and check?

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Bug, Crash or freeze, Problem or error, Windows

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Adobe Community Professional ,
Mar 19, 2020

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Hi did you tried to reset preferences of Photoshop and check?

Ali Sajjad

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New Here ,
Mar 19, 2020

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That fixed it! Thank you so much!!

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New Here ,
Apr 12, 2020

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That helped a lot! Thanks! 

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Community Beginner ,
Apr 13, 2020

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Resetting the preference didn't work for me. Problem keeps happening even in different PCs.

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New Here ,
Apr 14, 2020

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The same thing happened to me. I have to restart Photoshop every time. I reset my preferences and it fixed it for a few hours but then it started happening again 😞

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Explorer ,
May 03, 2020

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Resetting the preferences does not work for me, after having Photoshop open for some times the problem is back again.

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Community Beginner ,
May 24, 2020

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Same thing here. I've reset my preferences already but it's the same as if i were to restart the program; it'll be fixed for a random amount of time and then show back up.

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Adobe Community Professional ,
May 24, 2020

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Hi, are you on Pc/Mac, is it on PS 21.1.3? is it with a tablet, or a mouse?

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Community Beginner ,
May 24, 2020

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In my case, I'm using a desktop PC connected to a Wacom Cintiq display.

Switching off the graphics card in preferences does seem to fix the problem but then doing so also reduces many of the touch functions of the Wacom display (pinch to zoom, rotate etc) so not ideal. Currently just having to put up with the problem and having to close and reopen the file everytime the problems start. I do need to test if problem continues if I am just using a standard monitor instead of the Wacom to identify if the touch display itself or not to blame.

Its a brand new machine, with only office and Adobe installed with 16Gb ram, intel i5 and  Nvidia Geforce GTX 1660 graphics card. Windows 10, latest update, drivers latest update, Photoshop CC latest update.

Issues appear at random. Doesn't appear to be triggered by any particular task and doesn't particlarly seem to be triggered by usign the touch screen. It has occured when I've just been working with the mouse albeit each time I have been connected to the Wacom.

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Explorer ,
May 25, 2020

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Resetting the preferences didn't work at all, it's also a workaround, not a fix

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Engaged ,
Jun 22, 2020

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NOT SOLVED 

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Community Beginner ,
Jun 23, 2020

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Just been alerted that this comment has been marked as the "Correct Answer", just wanted to highlight to anyone else stumbling across this thread and suffering from this issue that it is not.

At the moment only closing down and restarting Photoshop fixes it. (Even then only temporarily)

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Community Beginner ,
Jun 23, 2020

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21.0.3 is the latest version without the bug

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Community Beginner ,
Jun 23, 2020

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can confirm that fixes the issue... temporarily.

its best to install 21.0.3 for the most stable version for uninterupted work flow.

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Explorer ,
Jun 24, 2020

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Yes, I downgraded to 21.0.3 and it seems to work just fine for now.
Note for the people like me who aren't informatic geniuses : be sure to copy-paste your photoshop preferences folder elsewhere ( users>appdata>roaming>adobe>adobe photoshop 2020>adobe photoshop 2020 settings) before installing the older version, because the installation will reset all your preferences.

(if you copy-paste the folder before, you just have to paste it back in place after the new installation and you'll find all your settings back)

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Community Beginner ,
Apr 12, 2020

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Not sure if I should make a new thread or not but I'm having the exact same trouble. It has happened in 3 different PCs (with totally diferent specs) and resetting the preferences doesn't help. I have to restart PS each time. Anyone knows the exact reason of this issue?

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Community Beginner ,
Apr 12, 2020

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I think lots of the times it happens is after I merge down a layer, btw.

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Community Beginner ,
May 12, 2020

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Exact same issues here too. The only way to fix is to shut down Photoshop and reopen. Can't see a pattern to what is causing it. Sometimes, it works find for an hour or so, other times it happens within minutes of reopening.

Doesn't seem to be triggered by any particular kind of image or by any paricular tool.

Resetting the preferences doesn't make a difference. Shutdown and reopen is the only thing that fixes it.

 

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Explorer ,
May 02, 2020

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I'm having the exact same issue, and it happens with the lazo tool aswell, i will try to reset the preferences, because after rsimply restarting the software the problem fix itself however, it keeps happening after a while, preferences have not been touched since years in my Photoshop and this sort of bug always happens after an update, we would like to HAVE a fix, not being told a workaround as it happens pretty much every time with adobe products

 

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Explorer ,
May 02, 2020

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This also causes the layer stack to lag, i noticed this happens and i check the marquee tool the marquee is also broken, so it looks like input lag of both mouse, keyboard and tablet, that causes photoshop to not understand how to process the inputs

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Adobe Community Professional ,
May 24, 2020

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Hi, is it on a Mac? Pc? which build of your OS?

Is it on Ps 21.1.3?

You said that you noticed it also with mouse and KB? using the arrow keys, for instance?

Could you record a video capture when that happens?

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Explorer ,
May 25, 2020

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It's a windows 10 machine 32GB of RAM, Ryzen 5 2400G, NVIDIA 1070Ti

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Explorer ,
May 25, 2020

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No, I have not tried to video capture it, I will try, I haven't been using PS much since it's impossible to work having to reopen the file every hour.
I'm straight up looking for alternatives, will stop using PS as soon as I can.

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Explorer ,
May 30, 2020

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I also noticed a big lag with the sliders in Image>Adjustement>Replace color... Seems to occur after a while like the marquee tool bug. There seems to be also a bug with the creation of blocks of texts, they also go random after a while.

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New Here ,
May 25, 2020

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I have the same issue, happens a lot after I've finished a project and start a new one.

 

Also happens with the Lasso Tool

 

Everything up to date, RTX 2070, 16gb, i7.

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New Here ,
May 25, 2020

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Looks like Adobe needs to create a bug fix. This is a pretty inexcusable bug! I mean, the marquee selection too?!

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