HELP: Cannot save due to program error

New Here ,
Dec 22, 2020

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I was working in photoshop on my macbook pro and this error popped up evrytime I tried to save no matter the file. I switched to my desktop PC (Windows 10); I worked on one file without this save issue. Started another file on Windows and the error started popping up again everytime I try to save.

 

This is ridiculous. This program is too expensive to have it operate like this. Fix the bug or lower the cost of this faulty program. Seriously considering a switch to Clip Studio Paint.

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Mac, Problem or error, Windows

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HELP: Cannot save due to program error

New Here ,
Dec 22, 2020

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I was working in photoshop on my macbook pro and this error popped up evrytime I tried to save no matter the file. I switched to my desktop PC (Windows 10); I worked on one file without this save issue. Started another file on Windows and the error started popping up again everytime I try to save.

 

This is ridiculous. This program is too expensive to have it operate like this. Fix the bug or lower the cost of this faulty program. Seriously considering a switch to Clip Studio Paint.

TOPICS
Mac, Problem or error, Windows

Views

62

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Dec 22, 2020 1
Adobe Community Professional ,
Dec 22, 2020

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Dec 22, 2020 0
Community Beginner ,
Jan 08, 2021

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Hi 

 

I am having the same Issue (working on a HP Envy laptop)

I tried the link you sent but still does not work????

 

please help I am a designer and cannot do anything without this working 

 

thanks

Laura

 

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Jan 08, 2021 1
Adobe Community Professional ,
Jan 08, 2021

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Did you try all the steps, including rolling back to v21 ?

Dave

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Jan 08, 2021 0
Community Beginner ,
Jan 08, 2021

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How do I get back to the V21? shouldnt new version work?

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Jan 08, 2021 0
Community Beginner ,
Jan 08, 2021

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I have tried looking about and cannot work out how to do this - I am on creative cloud so updated automatically?

 

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Jan 08, 2021 0
Adobe Community Professional ,
Jan 08, 2021

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If none of the steps described work, then it could be that the hardware or drivers on your PC do not support v21 (that is why updating video drivers is an essential step)

 

You can resinstall v21 from the CC desktop application (follow the linked steps in section 7 of the help article I posted earlier)

Dave

 

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Jan 08, 2021 0
Community Beginner ,
Jan 08, 2021

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Hi 

 

I will reinstall old version 

I looked on your link you sent but only shows you how to update server on MAC where i am on a HP Envy so does not give me instructions on how to update my video drivers do you know how to do this?

 

 

thanks

Laura 

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Jan 08, 2021 0
davescm LATEST
Adobe Community Professional ,
Jan 08, 2021

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Go to the manufacturers website for your particular GPU (e.g. NVidia or AMD) and download the latest driver. If you are not sure which manufacturer, or which GPU  - in Photoshop go to Help >System Details and press copy. Then paste the info here

Dave

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Jan 08, 2021 0