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HELP! I can't get into Photoshop!

Contributor ,
Jul 19, 2020

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Recently, I've been asked to log into my Adobe account every time I start Photoshop. Until a minute ago, that was no problem BUT . . .
This time, the "sign in form" did not show the "I have an account" option and instead asked if I wanted to log in with Google, Facebook, or something else.
So I clicked Google because I had work to do.
Well, wrong choice! Now it wants me to sign up for a free trial!

 

OMG, I pay a fortune for my subscription and I am really upset that I can't use it. What should I do. I am working on deadline! ! !

SOLVED - OMG, scarey. Logged out through Bridge, then logged back in with my normal account. The "sign in" form is not particularly clear and I paniced. All's good now that I got my wits together.

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HELP! I can't get into Photoshop!

Contributor ,
Jul 19, 2020

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Recently, I've been asked to log into my Adobe account every time I start Photoshop. Until a minute ago, that was no problem BUT . . .
This time, the "sign in form" did not show the "I have an account" option and instead asked if I wanted to log in with Google, Facebook, or something else.
So I clicked Google because I had work to do.
Well, wrong choice! Now it wants me to sign up for a free trial!

 

OMG, I pay a fortune for my subscription and I am really upset that I can't use it. What should I do. I am working on deadline! ! !

SOLVED - OMG, scarey. Logged out through Bridge, then logged back in with my normal account. The "sign in" form is not particularly clear and I paniced. All's good now that I got my wits together.

Topics

How to, Problem or error

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35

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Contributor ,
Jul 19, 2020

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SOLVED - OMG, scarey. Logged out through Bridge, then logged back in with my normal account. The "sign in" form is not particularly clear and I paniced. All's good now that I got my wits together.

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jane-e LATEST
Adobe Community Professional ,
Jul 19, 2020

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Thank you for sharing your solution, Karen, and I'm glad it's working for you now.

~ Jane

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