Help! Photoshop CS6 hangs when using brush, clone, healing brush tools etc on Mac

[BarneyHamilton]

I am having a big problem when using the new CS6 on my Mac (os x 10.7.4). When switching to a new tool, like a brush, or clone stamp, or healing brush etc, Photoshop hangs for about 20 seconds before resuming. It's not 3rd party plug-ins, because I get the same behaviour when I run using the shift key and third party plug-ins are disabled. It doesn't happen every time, but it happens frequently. I've heard that others have had similar problems... are there any solutions - is it a known bug?

[BarneyHamilton]

Adam, Chris - just to reiterate - if you'd like remote control of my machine, to see what's up, I'd happily offer it...although I worry if it's my wacom tablet then your remote control of my tools won't replicate the problem. But there's enough people suffering for this to be a genuinely big problem!

[BarneyHamilton]

Adam - any progress on finding a solution?

[Adam Jerugim]

We're still actively working on trying to figure out the cause/solution to this.  If anyone is game to try some test builds for me, contact me directly at my first initial+last name at adobe dot com.

Thanks!

Adam

[clust75]

I'm having the same problem. I used the brush tools a lot when I'm masking layers. Photoshop CS6 (on Mac) freezes for around a minute at the most inconvenient moments.

[Fried_Egg_Sandwich]

Any news about this being addressed in 13.0.1? Please please please let it be fixed.

[geigreg]

It did not for me.

[Noel Carboni]

FYI the build date of the actual code in 13.0.1 was August 8, 2012.

-Noel

[Evil_Lair]

You know this sounds somewhat similar to what I see happen all the time in CS5 as well. I'll open a document and attempt to drag something into another document, but will get a 'document locked' or some such warning, and switching  to the desktop and back fixes it.

[Max_W_]

Hi Adam, is there any updated progress on this?

I've been experiencing this issue frequently on both my machines running PS CS6 (both with Wacom tablets).

[Adam Jerugim]

I do happen to have an update

We have some users who have reported the following:

Tonight I disabled the middle button for Ps in Wacom prefs and I've been able to actually use the brush for a whole 30 minutes now without a hang!

Please give this a try and report back if it helps.

Thanks,

Adam

[Jesseham-jc1rvC]

I have seen this hang on 2 machines now, neither of which has the wacom drivers (or tablet) installed.  One aging iMac (8,1) and one more recent powerbook.

[Jesseham-jc1rvC]

and fwiw, the middle button on the mighty mouse was disabled on the powerbook.

[Fried_Egg_Sandwich]

Disabling the middle button didn't help here, sorry.

[Max_W_]

Ok - I have just tried this (disabling the middle button of my pen in Wacom prefs). Unfortunately this didn't help at all. In fact the first time I went to use the brush tool it froze again

Is there any other information I could provide you to assist?

cheers,

Max

[Torokun28]

Here is my work around solution. 

When it starts the infamous "Hang"...

1. Command + Tab and select other applications that are open.  I usually choose Chrome since I have the internet open all the time. 

2. Command + Tab back to Photoshop

This has been the only way that's been working for me, other wise, I have to wait anywhere close up to 30 sec until the selected option works.

Peace out!

[sean_b99]

I use the same workaround as Torokun28 - sometimes it takes a few tries, going to various open apps then back to PS before I get control back - it's a pita though!

[sean_b99]

I'm working around it by selecting another app then back into PS a couple of times and it unlocks as suggested above. I also try to use the mouse before using the pen if I've been out of PS as this also seemed to be a cause. I've ordered a new tablet (I am currently using an intuos 3) to see if that fixes it and will get back with results in a couple of days when it arrives. I now find myself trying to find other apps to use instead of PS for quickie jobs but invariably they just frustrate me and the job takes far longer! I do hope we get a fix soon... are you listening adobe?... hello...  hellooo!

Ah. I see Adam returned while I was typing...

I'll try the 2gb thing

[geigreg]

I'm fairly certain it is a Wacom issue. I turned on my Apple mouse and grabbed the lasso and it worked right away. Went back to my stylus and all has been good, at least with lasso. Will try dodge and burn shortly.

[Was DYP]

sean b99 wrote:

I now find myself trying to find other apps to use instead of PS for quickie jobs but invariably they just frustrate me and the job takes far longer! I do hope we get a fix soon... are you listening adobe?... hello...  hellooo!

Ah. I see Adam returned while I was typing...

I'll try the 2gb thing

Well I have to use PSCS5 to get most of my work done if I need to use the tools that have these delays in PSCS6.

[BarneyHamilton]

Sean - curious to hear if you have same problem once you get the new tablet - do report back. I also have Intuos 3, like you....

[Fried_Egg_Sandwich]

I was using an Intuos 3 at the start of this thread, since then I've upgraded to an Intuos 5 (lovely by the way) and still have the hanging issue. Tried the tablet via USB and wifi, neither of which made a difference to the hanging.

This seems to be worse on larger/more complictad images. I'm currently working on an illustration of around 500mb with 100+ layers, nearly every time a tool is selected = hang.

[geigreg]

I'm working almost exclusively on web resolution files so I don't think it is necessarily byte-related. Sorry to hear the Intuos 5 didn't help. I was considering that as an option!

[Jesseham-jc1rvC]

I experience the hang with no Wacom drivers at all. I do use Usb overdrive

though.

[sean_b99]

USB Overdrive hasn't been updated since 2009 so this might just be out of date software doing stuff under the hood which it shouldn't be - it might not be related to this issue. I'm interested to hear what device you are using with PS though, is it a mouse, trackball?

[Jesseham-jc1rvC]

It's a logitech mouse. M510, if it matters.