Help: Photoshop CS6 Mac Configuration Error 16

Community Beginner ,
Nov 12, 2016 Nov 12, 2016

Copy link to clipboard

Copied

Help needed and appreciated.

On a Mac (10.12.1), our Photoshop CS6 workflow has ground to a halt with the [repeated] appearance of "Error:16."

Screen Shot 2016-11-12 at 1.53.26 PM.jpg

Have tried following guidelines from Program Error displays while using Photoshop Program Error displays while using Photoshop but do not appear to have either an SLStore folder nor Adobe PCD folder.

Uninstalling and reinstalling Photoshop helped, but only for about a day, after which the "Error: 16" message reappeared. 

During many years of using Photoshop, we've never experienced this problem.

Again, your assistance appreciated.

Views

5.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Nov 12, 2016 Nov 12, 2016
Open Terminal.app and copy/paste the command below.sudo chmod -R 777 /Library/Application\ Support/AdobePress Enter and it may ask for your password.Restart your Mac to be sure it takes hold.

Likes

Translate

Translate
Adobe Community Professional ,
Nov 12, 2016 Nov 12, 2016

Copy link to clipboard

Copied

Open Terminal.app and copy/paste the command below.

sudo chmod -R 777 /Library/Application\ Support/Adobe

Press Enter and it may ask for your password.

Restart your Mac to be sure it takes hold.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 12, 2016 Nov 12, 2016

Copy link to clipboard

Copied

Thank you!

Appears to be working correctly.

Am hopeful that it will be a lasting fix.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 12, 2016 Nov 12, 2016

Copy link to clipboard

Copied

It permanently fixed my problem when an update mangled permissions to that folder.

I hope it stays that way as well, but run the Disk Utility First Aid to be sure nothing is going on with your boot volume.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 07, 2017 Apr 07, 2017

Copy link to clipboard

Copied

What are other alternatives if the above doesn't work, because for me, it's never worked.

Thanks,

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

What password, your administrator password? I tried to type my admin password into Termional but it will not allow me to enter anything.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

My user password. It has admin privileges.

If I remember Terminal, the password is not shown when you enter it. If you get it wrong, the message will be "sorry, try again" If you get it right, you will see the Terminal prompt again with no hint anything happened.

 

Then you should not see Error 16 again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

Thank you. I don't use Terminal enough to be up to speed. 

 

I am still getting the Error 16 message. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

Since the permissions fix did not help, a "Clean Install" is in order.

 

A simple uninstall will leave old configuration files around and therefore you need to use the creative Cloud Cleaner Tool for a "clean install".

 

Follow the instructions carefully, especially saving any presets, actions and settings. Take time to understand them and you should be fine.

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

Sould I use the Cloud Cleaner Tool even though I am installing PS CS 6 and not CC?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

Yes, It enables you to remove all Creative Cloud or Creative Suite apps installed on the computer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 17, 2021 Apr 17, 2021

Copy link to clipboard

Copied

Ok, I ran CC Cleaner Tool on everything and then tried to run the PS CS6 installer again and I still get the 'Installer Failed to Initialize' error message. (see attached)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 17, 2021 Apr 17, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 17, 2021 Apr 17, 2021

Copy link to clipboard

Copied

Yep, got it to install in between my last post and yours. I found similar instructions and finally got the installer to work. 

 

Thank you for your help, efforts and time in trying to assit! 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 17, 2021 Apr 17, 2021

Copy link to clipboard

Copied

LATEST

I'm happy to hear that. The link should also help others that run into similar errors.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines