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Help Photoshop freezes when opened

New Here ,
Aug 20, 2020

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Hello

I have problems with the Photoshop program. 
When I open the program to use it, it opens normally but since it opens it remains frozen
and does not allow me to execute any action and to be able to exit I have to use forced closure. I tried to open it with a file and the same thing happens, it opens the program and
I can see the file as I left it but the program is frozen and I cannot use it.
It only happens to me with the Photoshop program, the other programs run correctly Does anyone know what happens? Use windows by the way

 

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Crash or freeze, How to, Problem or error, Windows

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Help Photoshop freezes when opened

New Here ,
Aug 20, 2020

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Copied

Hello

I have problems with the Photoshop program. 
When I open the program to use it, it opens normally but since it opens it remains frozen
and does not allow me to execute any action and to be able to exit I have to use forced closure. I tried to open it with a file and the same thing happens, it opens the program and
I can see the file as I left it but the program is frozen and I cannot use it.
It only happens to me with the Photoshop program, the other programs run correctly Does anyone know what happens? Use windows by the way

 

Topics

Crash or freeze, How to, Problem or error, Windows

Views

23

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 20, 2020 0
Adobe Community Professional ,
Aug 20, 2020

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ACP

 

Photoshop

 

Hi, sorry about that

1st: Reset the preferences, here the instructions

https://helpx.adobe.com/photoshop/using/preferences.html

2nd: Go to the creative cloud app and click on the 3 dots next to Photoshop app to see more options and select other versions

you can install a previous version of Photoshop and maybe that will work, sometimes there are bugs and you have to update the system

Let me know if that works

 

Regards

Eugenio

Screen Shot 2020-08-20 at 9.14.47 PM.png

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