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Help! Photoshop is crashing my Mac whenever I leave it open!

New Here ,
Oct 28, 2020

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If I'm actively working, no problem. But if I step away from the computer for 5 minutes, I caome back to a black and unresponsive screen. It is SO frustrating!

 

iMac running most recent update of Catalina 10.17.7. Photoshop 22.0.0.

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Crash or freeze, Mac, Problem or error

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Help! Photoshop is crashing my Mac whenever I leave it open!

New Here ,
Oct 28, 2020

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If I'm actively working, no problem. But if I step away from the computer for 5 minutes, I caome back to a black and unresponsive screen. It is SO frustrating!

 

iMac running most recent update of Catalina 10.17.7. Photoshop 22.0.0.

TOPICS
Crash or freeze, Mac, Problem or error

Views

16

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Oct 28, 2020 0
mglush LATEST
Adobe Community Professional ,
Oct 28, 2020

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Hi! 

We are so sorry to hear that you are having this problem. Have you double checked the system requirements for the latest version?  The engineers are working on the issue and have created the following doc to give some work arounds: https://helpx.adobe.com/photoshop/kb/known-issues.html

 

Also, check the suggestion in regards to your graphics processor card.

Let us know if this fixes the issue, or if you are still having problems.

Michelle

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