HELP! Photoshop shows black screen and no files work anymore???

New Here ,
Mar 29, 2021 Mar 29, 2021

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Here is a picture of what happens once I open a file or make a new one. Before I open anything, PS works just as usual, but just when I open a file or make a new one, the screen looks like this:
PS Fehler.jpg
The weird thing is, the whole screen looks like this but I can still click on the (invisble) tools etc and they work...

I already:
- deinstalled and reinstalled PS
- emptied my system memory
- renamed the PS folder (as recommendet by Adobe support)
- updated PS and my graphic card to the newest versions
- made a new User, made it administrator and tried PS there but the same problem appears
- turned the laptop on and off (yes, also inbetween installing and deinstalling etc.)

It worked just fine yesterday and then I closed the file for an hour to get me some dinner and when I reopened it EVERY file I tried to open looked like this.
Support seems to just give me the solutions which you can already find online with google and neither of them could help me.
Does anyone have a solution? 😞

TOPICS
Bug, Crash or freeze, Problem or error

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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Did you try disabling the bargain-basement GPU and just use the discrete GPU? It'll use more battery power but could help:

 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

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New Here ,
Mar 29, 2021 Mar 29, 2021

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Thank you for your help, sadly this also doesn't seem to solve my problem. I also checked if there might be a problem with my computer but everything seems fine. Not sure what else I can do 😕 I am also not very smart in fixing problems with my computer so it's even harder to figure out the problem.

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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And I take it you tried disabling GPU acceleration?

(On the menu bar: Edit > Preferences > Performance > Graphics Processor Settings > uncheck "Use Graphics Processor".) If this works, it's something to do with the driver itself; try another driver, maybe from earlier than when the problem first started.

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New Here ,
Mar 30, 2021 Mar 30, 2021

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Yeah I already tried that as well and still the screen looks like this 😕

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Adobe Community Professional ,
Apr 02, 2021 Apr 02, 2021

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Have you thought about going "scorched earth" and formatting your system? I want to say something's up with the GPU that Photoshop is exploiting. (Is it NVIDIA? AMD/Radeon? I know Intel usually takes care of the basic video parts. I haven't heard any of them complain about something like this. There could be something hardware-wise going on. A good way to find out is to start fresh, period.)

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