HELP: PS keeps crashing - Preparing smart object error

[PhotoDarcy]

Hi 

It was all good, editing a video clip then it crashed.  I rebooted it and it comes up with loading bar for 'Preparing Smart Object' then gets an inch in and stops and just sits there - tried removing PS and reinstalling yet same thing is happening.  Cannot click on preferences or anything else even though can open an image from Bridge as soon as PS opens the error occurs. WIn 10, plenty of memory, tried latest version and one before 21.0.3 and 21.0.2 .  Anyone else had this and solved it or know what to try next?  

[Guest · Accepted solution]

Hi

Try deleting the preference file from this location

C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

[PhotoDarcy]

many thanks Ged - nothing worked and I ended up having to remove all versions and then reinstall but help greatly appreciated,
Darcy