HELP with Error: Unable to open photos....

[taylorshop@verizon.net]

I was working on editing photos and when I went to open more photos to import I receive a message (unable to open...).  I have closed the program and shut down my computer.  Thoughts?  I have a deadline coming up.

Thanks!

Sondra

[kevin stohlmeyer]

have you run all updates to both Photoshop and Lightroom? Is the Lightroom catalog on a mounted/local drive?

[taylorshop@verizon.net]

Updates ran last week on both Photoshop and Lightroom.  Yes, the catalog is on a local drive.

Thanks,

Sondra

[kevin stohlmeyer]

Are you on a Mac? If yes, is the external drive formatted to a Mac specific (ExFat) format?

The newer Mac OS - Catalina and Big Sur cause security exceptions that prevent PS from opening files directly from an external not formatted to Mac specific formats.

[Mahsa5EC1]

very very good. 🙂