HELP with file saving

New Here ,
Dec 06, 2020

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I had an issue the other day and shared screen with an Adobe rep. Somehow he changed my settings and when I save things I can not see them unless I am sending them out. Not sure what he did. But After I complete my work. It is being saved on my laptop I just can not see it until I forward it somewhere via email or we transfer. Any suggestion?????

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HELP with file saving

New Here ,
Dec 06, 2020

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I had an issue the other day and shared screen with an Adobe rep. Somehow he changed my settings and when I save things I can not see them unless I am sending them out. Not sure what he did. But After I complete my work. It is being saved on my laptop I just can not see it until I forward it somewhere via email or we transfer. Any suggestion?????

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Dec 06, 2020 0
Community Beginner ,
Dec 06, 2020

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I have same problem too

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Dec 06, 2020 0
Adobe Community Professional ,
Dec 06, 2020

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Try resetting the tools and/or preferences.
To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

from here:

https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

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Dec 06, 2020 0
Community Beginner ,
Dec 06, 2020

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thanks so much

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Dec 06, 2020 0
New Here ,
Dec 06, 2020

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Thats the wrong answer for me. That keeps coming up without options. I think that is for users with not enough space and have scratch disk issues. 

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Dec 06, 2020 0
Adobe Community Professional ,
Dec 07, 2020

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Can you please explain your issue in a different way.

I'm not sure I understand what is happening.

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Dec 07, 2020 0
New Here ,
Dec 07, 2020

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When I save something from Photoshop I can not see it anywhere on my computer. However when I try and email it, or send in wetransfer or dropbox the file is visible in the exact folder I saved it in. The rep changed my setting and disconnected when I told him he switched it. Now nothing I save is able to be previewed on my computer. Unless I send to myself and

re-download it

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Dec 07, 2020 0
Ryan5FF2 LATEST
New Here ,
Dec 07, 2020

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So it turns out it was a permissions issue. We had to restart my laptop and give Adobe and all it's folder permission to each and every folder to restore the settings for saving. I hope this helps you better understand now that it's fixed.

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Dec 07, 2020 0