Help with saving files

Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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Just installed my photoshop onto a new computer. I am able to open files, edit them, but when I go to save the file I either get a message "Not enough RAM" or it goes through the process and then Photoshop shuts down. When I reopen the software and pull the file back up, no changes were saved! I uninstalled and then reinstalled Photoshop, no improvement. What am I doing wrong? Never had these problems in the past, all I have done is moved from my laptop to a desktop. Any help would be greatly appreciated, I have so many projects that are now on hold.

Randy

TOPICS
Crash or freeze, FAQ, Performance, Problem or error, Windows

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Adobe Community Professional ,
Apr 16, 2021 Apr 16, 2021

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Hi Randy,

Have a look at the technote page Optimize Photoshop performance. It has a section on  Adjust the memory allocated to Photoshop.

https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html


If the above page does not help, provide more information on what's happening, including:
- What Operating System are you on?
- Is this happening with a particular image file or all? If it is a particular file, what is file size.

- Maybe include a screenshot as well.

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Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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I am using windows 10, when I attempt to go to the preference page to verify anything, I get a warning [Image.jpeg] Then it is frozen, no matter what I try I get the warning “An integer between 50 and 8 is required. Closest value inserted.” Lol, there is no place to insert an integer!
Randy

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Adobe Community Professional ,
Apr 17, 2021 Apr 17, 2021

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Could you give the full specs of your computer including RAM and hard drive size?

And is this the latest version of Photoshop?

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Community Beginner ,
Apr 17, 2021 Apr 17, 2021

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HP Slim Desktop S01-pF1013w

  • Operating system: Windows 10 Home
  • Processor: Intel® Celeron® G5900 processor
  • Memory: 4 GB DDR4-2666 SDRAM memory (1 x 4 GB)
  • Internal Storage: 1 TB 7200RPM SATA hard drive
  • Graphics: Intel® UHD Graphics
  • Optical drive: DVD-Writer
  • USB ports: 8 (4 SuperSpeed USB Type-A 5Gbps signaling rate, 4 USB 2.0 Type-A)
  • Wireless: Realtek Wi-Fi 5 (1x1) and Bluetooth® 4.2 Combo, MU-MIMO supported

Adobe Photoshop Elements 2018 v 16.0

I hope this will help with my situation! Again, thank you for any assistance I can get

 

 

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Community Beginner ,
Apr 17, 2021 Apr 17, 2021

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It looks like I may have solved my own problem, not enough memory! 

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Adobe Community Professional ,
Apr 17, 2021 Apr 17, 2021

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Hope your extra memory will solve the issues for you. The system requirements for Elements 2021 specifies 8GB of RAM as below. I think the 2018 version specified 4GB RAM. This is always a minimum and so more memory is always better.

https://helpx.adobe.com/au/photoshop-elements/system-requirements.html 

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Community Beginner ,
Apr 17, 2021 Apr 17, 2021

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Just installed 16GB of RAM, all is good. 

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