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help

New Here ,
Apr 08, 2020 Apr 08, 2020

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how get photoshop back and renew it and recover my pictures

it keep saying that already have the photoshop plan but i cant get it

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Adobe
Community Expert ,
Apr 08, 2020 Apr 08, 2020

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Do you have the Creative Cloud app installed on your computer? Make sure you are signed in, and install it from there.

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Community Expert ,
Apr 09, 2020 Apr 09, 2020

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Hi, please try to sign out and then re-sign in in your CC Account.

 

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Community Expert ,
Apr 09, 2020 Apr 09, 2020

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If you cannot install anything from your CC account try to clean up all CC installations and reinstall all:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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