Hi, when I try to use the crop tool, it is stuck and doesn't work, I tried resetting it and clearing

Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Hi, when I try to use the crop tool, it is stuck and doesn't work, I tried resetting it and clearing it and that did not work. I also, reset all my tools in Preferences and that did not work either. When I tried to move the crop boundary it did not work and froze the mouse, and I was not able to click on any other options because of this. I tried maybe 15 times to fix it, but nothing I did worked. 

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Community Beginner , May 06, 2021 May 06, 2021
I read more of the community forum and found out I just had to click 3 dots  in the Adobe Photoshop section and find the file to go back to the old version of Photoshop. 

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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Which version of Photoshop and OS?

How much RAM and spare disk capacity do you have?

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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The version is 22.3.1.  OS is Microsoft Windows 10 Pro . 

Installed Physical Memory (RAM) - 8.00 GB

Total Physical Memory 7.89 GB

Available Physical Memory 3.18 GB

Total Virtual Memory 12.9 GB

Available Virtual Memory 7.48 GB

 

I just switched 2 things in Preferences to the D drive and tried using the crop tool again

but it did not work. The C drive did not have a lot of memory so my mom bought extra memory, which is the D drive. I've used the crop tool before and it worked but today it's not working.

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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You should really have at least 16GB of RAM - how much spare disk capacity do you have? Something like 100GB would be helpful.

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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New Here ,
Apr 23, 2021 Apr 23, 2021

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We're having a similar issue with a couple of our computers.

 

A question for OP, when you are in Photoshop and go to Edit and Preferences, on the left side click on Performance, what do you have under Graphics Processor Settings.  Our computers have Unknown GPU.

 

Before you go down the rabbit hole of trying to find Studio drivers, Gameplay drivers, old versions of both, newest versions of both, I'll tell you that none of that worked for us.

 

Here's what I've tried and other issues I've seen that I believe are part of a bad update.

-Attempted to install newest .NET Framework (Already installed)
-Installed Visual C++ 2019 Redistributable 32-bit & 64-bit
-Used Adobe Product Removal Tool to Wipe out All Adobe Products
-Manually removed Adobe folders from C:\Program Files (x86)\Common Files and C:\Program Files\Common Files as well as C:\Users\x\Appdata\Local
-Installed fresh package onto system
-Installed  various video drivers from Nvidia
-Installed all Windows Updates
 
Issues:
-Crop tool puts Photoshop in a nonresponsive state
-Adobe Creative Cloud Desktop App will launch and load components, but will not get past "Loading Apps" and then forces a relaunch of the application, then forces a redownload/reinstallation of Desktop App.
-Media Encoder won't open
-Clone stamp doesn't function properly

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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It shows Unknown GPU also.

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New Here ,
Apr 28, 2021 Apr 28, 2021

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So the only way to resolve this issue with the 22.3.1 update not recognizing the graphic card resulting in tons of bugs is to downgrade.

 

Unfortunately for us, the Creative Cloud Desktop App would get in an endless loop of "Loading Apps", repair itself, and relaunch. Over and over.

 

Luckily I still had a package I made in March and was able to reinstall 22.3.0 and everything works perfectly.

 

Unfortunately, even after disabling Adobe Creative Cloud Desktop App from running/running on startup, Disabling Updates, etc, Photoshop updated to 22.3.1

 

Don'tcha just love Adobe?

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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:C.   I've been here waiting for them to produce a new update with everything fixed. I wonder if there is a way they can save different versions of updates so people will be able to choose to downgrade to an older version if their newest update has bugs. I know someone who uses Adobe Products for work. I think its terrible that an update can cause tools to not work for days. 

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Community Beginner ,
May 06, 2021 May 06, 2021

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I read more of the community forum and found out I just had to click 3 dots  in the Adobe Photoshop section and find the file to go back to the old version of Photoshop. 

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