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How can I get my refund?

New Here ,
Jun 13, 2020

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I have been charged with a yearly photoshop premium subscription yet I planned on paying for a monthly subscription. I would like to switch to a switch to a monthly subscription and get a $54.99 refund from the yearly subscription I was charged with.

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How can I get my refund?

New Here ,
Jun 13, 2020

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I have been charged with a yearly photoshop premium subscription yet I planned on paying for a monthly subscription. I would like to switch to a switch to a monthly subscription and get a $54.99 refund from the yearly subscription I was charged with.

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FAQ, How to

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191

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Adobe Community Professional ,
Jun 13, 2020

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Hi check following link for your help....regards

 

https://helpx.adobe.com/manage-account/using/change-plan.html

Ali Sajjad

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Adobe Community Professional ,
Jun 13, 2020

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Ali has already provided a link. Just to add, if it has been less than 30 days since you signed up, you can cancel and get a refund. See:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Adobe Community Professional ,
Jun 14, 2020

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If you have prepaid an annual plan then the terms and conditions, that you agreed to when you took out the plan (you did read them didn't you?), state that if you cancel after 14 days it is "non-refundable, and your service will continue until the end of your contracted term."

https://www.adobe.com/legal/subscription-terms.html

 

We do not work for Adobe so cannot do anything with accounts. You would need to discuss this with Adobe Customer Care and see if you are offered anything. Note : Do not respond to private messages on this forum asking for account details - scammers are known to do that here.

 

Dave

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Adobe Community Professional ,
Jun 14, 2020

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Thanks Dave for the 14 day correction. I did check before I posted and thought I saw 30 days. I do see 14 days now when I check.

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