How to Activate Photoshop CS on my new computer

New Here ,
Oct 10, 2016

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I have been running my Photoshop CS on my old computer which has now given up the ghost.

It is now replaced, and I have installed Photoshop, but find activation will not work from the programme and "help" points me in the direction of Forums.

System is Windows Ten, Bags of ram & hard drive capacity.

Can anyone help Please?

Graham

Hello,

I can't really suggest much Graham. On a Windows 7 virtual machine help does work, but it is a program rather than a collection of files so may not be compatible with Windows 10. I get that "internal server fault" message as well and imagine that means the server it relates to has been closed down or moved. When you installed CS2 it will have created files probably at 'C:\PhSp_CS2_UE_Ret\Help' If you go to that help folder you will find the Photoshop CS2 manual as a PDF file-it's 17.5MB which may help out a bit.

You didn't say if you are using a 'compatibility mode', but that would be something to try. At C:\Program Files (x86)\Adobe\Adobe Photoshop CS2 you will find photoshop.exe. Right click that and select properties and then the compatibility tab. Under compatibility mode select Windows 7. Also tick 'run this program as administrator' as well. That should make Photoshop think it is running under Windows 7 and you might get round some of the Windows 10 issues doing things that way. If that doesn't work then you may need to do without the Help menu , but you can easily find tutorials on YouTube or written ones by Googling. Also the forum here still answers CS2 questions as we are not Adobe technical support.

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Oct 10, 2016 0
Most Valuable Participant ,
Oct 10, 2016

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If you did not deactivate you old install and can not activate you new install you will need Adobe Customer support help via chat or Phone. Users here do not work for Adobe and can not access Adobe activation servers databases.  You need Adobe's help.

JJMack

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Oct 10, 2016 1
New Here ,
Oct 12, 2016

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Thanks for help JJMack

Regards

Graham

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Oct 12, 2016 0
LEGEND ,
Oct 10, 2016

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Hello,

you will not any longer be able to use Photoshop CS as the server that carries out activation has been shut down. Fortunately you do qualify to use Photoshop CS2 instead. CS2 also cannot be activated but Adobe has provided a special version that does not require any activation.

Download Adobe Acrobat 7 and Adobe Creative Suite 2 products

Just download the appropriate language but note the serial number on the web page as that is the only one that will work. For anyone else reading this the download linked to is not free you must already own Photoshop CS or CS2 in order to use it.

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Oct 10, 2016 0
New Here ,
Oct 11, 2016

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Thanks for your help Terri,

Have downloaded files as you suggested, all went according to plan, but the serial number on the down load page was rejected!

Acrobat was accepted but not CS2.

Graham

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Oct 11, 2016 0
LEGEND ,
Oct 11, 2016

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Hi Graham,

that's strange. I just downloaded and installed on a virtual machine and it accepted the serial without a problem-that was on a Windows 7 machine but it should not make a difference. As the serial is on an Adobe public website , I'll take the chance of being shot by the forum admin and tell you the correct one for the special English version of CS2 for Windows is

1045-1412-5685-1654-6343-1431

Let us know if it works

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Oct 11, 2016 0
New Here ,
Oct 11, 2016

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Hello Terri

Managed to use your uk serial number and register CS2 but it did not leave me an icon the desk top, so opened from folder, then had dialogue box which said that my registration was incomplete and programme would have to close.

I have kept downloads, but have removed programme from computer, I will take a break and come back to it later.

Should I have use of "Indesign" with this package?

Anyway, thanks again for help.

Graham

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Oct 11, 2016 0
LEGEND ,
Oct 11, 2016

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A little progress as it accepts the serial. When I installed on the VM it did not create a desktop icon either-I don't think it is supposed too. You should find that Photoshop is available on the start menu though. On loading you will be asked to register, just press the 'leave to later' button

Now you do need to consider that CS2 is 11 years old and never designed to run under a security paranoid operating system like Windows 10, so it can be fiddly to get running. People are running it though  like JJ ( JJMack whereas I am not. The first thing to try is running the photoshop.exe executable with full Admin permissions and setting it into compatibility mode so it runs as Windows 7

As for InDesign, no that does not come with Photoshop as it is a completely separate program. It does come with ImageReady which is a good web graphics program.

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Oct 11, 2016 0
Most Valuable Participant ,
Oct 11, 2016

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If you read the link Terri posted you will see that Adobe took down the old Activation servers so it is no longer possible to install using your old install CD or Downloads.   If you are a valid CS or CS2 user you can agree to the terms and once you do you can access new downloads for your Adobe Products and get serials numbers for your products for you platform Mac or PC.   I downloaded CS2 some years ago when I was using Windows 7.  I was able to download CS2 and install and activate i with the serial I was provided.  During Activation it was registered to my  Adobe User ID products at the time my account products showed  an item for CS2 and an item for Photoshop version 9 which is also CS2.  These days My Accounts products only list CS2 with I believe my original Product serial not the serial provided for the new download.  As I wrote I installed that years ago when I was running Windows 7.   When I upgraded to Windows 10 I did not have to reinstall CS2 it was still operational after the upgrade.  CS2 Works well on Windows 10.  If you use a Mac I have no knowledge about that environment.

Capture.jpg

JJMack

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Oct 11, 2016 0
New Here ,
Oct 12, 2016

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Terri

Have managed to install CS2 and Photoshop now working. The only thing I cannot get is the "Help" menu.

I get a dialogue box which says "The topic you want view applies to a CS2 product you have not installed" 

If I click on the Adobe Help Icon in the start menu I get an "internal server fault" message, contact Adobe website link.

Any ideas?

Graham

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Oct 12, 2016 0
LEGEND ,
Oct 12, 2016

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Hello,

I can't really suggest much Graham. On a Windows 7 virtual machine help does work, but it is a program rather than a collection of files so may not be compatible with Windows 10. I get that "internal server fault" message as well and imagine that means the server it relates to has been closed down or moved. When you installed CS2 it will have created files probably at 'C:\PhSp_CS2_UE_Ret\Help' If you go to that help folder you will find the Photoshop CS2 manual as a PDF file-it's 17.5MB which may help out a bit.

You didn't say if you are using a 'compatibility mode', but that would be something to try. At C:\Program Files (x86)\Adobe\Adobe Photoshop CS2 you will find photoshop.exe. Right click that and select properties and then the compatibility tab. Under compatibility mode select Windows 7. Also tick 'run this program as administrator' as well. That should make Photoshop think it is running under Windows 7 and you might get round some of the Windows 10 issues doing things that way. If that doesn't work then you may need to do without the Help menu , but you can easily find tutorials on YouTube or written ones by Googling. Also the forum here still answers CS2 questions as we are not Adobe technical support.

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Oct 12, 2016 0
Adobe Community Professional ,
Oct 12, 2016

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You could download the old help manual...

ADOBE PHOTOSHOP CS2 MANUAL Pdf Download.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Oct 12, 2016 0
New Here ,
Oct 12, 2016

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Thanks Terri

I'll try your suggestion, the program loaded ok without going to "compatibility mode".

Will let you know how I get on.

Thanks again

Graham

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Adobe Community Professional ,
Oct 12, 2016

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Oct 12, 2016 1
LEGEND ,
Oct 12, 2016

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I saw when I loaded CS2 on a virtual machine that help updates were available and wondered whether they might solve Graham's problem. So Adobe just modified the original CS2 release for this special version then and the updates are just those made available during its life cycle?  I think I'll put CS2 on my workstation , which uses old fashioned but highly stable Windows 7. I assume as a Creative Cloud user I can legally use it? It still is a very powerful tool for most people and also it's a bit nostalgic to use-how soppy

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Oct 12, 2016 0
New Here ,
Oct 13, 2016

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Thanks R Kelly

Works perfectly, now have "Help".

Regards

Graham

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Oct 13, 2016 0
New Here ,
Nov 21, 2016

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Hi Terri

I tired your option, but it did not work.

I downloaded the files, opened the program entered the serial number provided but it then says serial number not valid.

Any suggestions?

Rennie

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Nov 21, 2016 0
LEGEND ,
Nov 22, 2016

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Hi Rennie,

So you downloaded CS2 from the link and you used the serial number 1045-1412-5685-1654-6343-1431 -that should work unless you are not using the English version. Other languages have different serials. If you are using a different language go back here

https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html?promoid=19SCDRQK

Download the installer for your language and note the serial from that web page for that language. Your original CS2 serial will not work with this special version. Hope you have better luck now.

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Nov 22, 2016 0
New Here ,
Nov 22, 2016

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Hi Terry

Thank you for your prompt response.

Yes I have used the English version and used that serial number and the response is serial number is invalid.

Also the suggestion by Mike has already been exhausted with no success, but I appreciate the advice.

Regards

Rennie

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Nov 22, 2016 0
LEGEND ,
Nov 23, 2016

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mmm I have not seen this happen before so can only guess something has got corrupted. You could try the CC Cleanup Tool, but technically it is for CS3 on wards so may not work.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Nov 23, 2016 0
New Here ,
Nov 23, 2016

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Hi Terri

It just appears all too hard. Can't understand what to do next, suggestions don't seem to work.

Might try deactivating and re-installing and see what happens. Thanks for your help.

Cheers

Rennie

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Nov 23, 2016 0
New Here ,
Nov 23, 2016

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Sorry Terri me again.

Just thought I would mention that I used another serial number that was on the list-different to yours. It started installing and then asked for disk 2. but the file was downloaded online from the same site that provided the serial number, so I guess you can understand my frustration.

Cheers

rennie

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Nov 23, 2016 0
Adobe Community Professional ,
Oct 11, 2016

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CS2 has absolutely no guarantees of even running on Windows 10 even if you get the proper activation to work. It is hit or miss at best. As Terri said, it was never designed to run on Win 10 and unfortunately both Adobe and Windows have stopped supporting it outright.

If you have been happy with the available resources for CS2 Photoshop, perhaps a good alternative would be to look at Photoshop Elements 15. It has most of the same capabilities as CS2 and will run fine on Win. 10 without any subscriptions.

Picture editor software, photo enhancement tools | Adobe Photoshop Elements 15

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Oct 11, 2016 0
New Here ,
Oct 11, 2016

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I have a similar problem.  I have Photoshop 6 on a laptop computer and want to switch it to a new laptop computer.  The deactivation line is gray and does not function under the help icon.  Since Adobe is no longer supporting Photoshop 6, no one will help either on-line or in the chat service.  The other copy of Photoshop 6 is on my desktop and the same problem with the deactivation line is there.

Does someone have a solution to this problem?

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Oct 11, 2016 0
Adobe Community Professional ,
Oct 11, 2016

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Do you mean CS6 or Photoshop 6 from 2000?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Oct 11, 2016 0
New Here ,
Oct 11, 2016

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Yes, CS6.

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Oct 11, 2016 0
Most Valuable Participant ,
Oct 11, 2016

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If you are having a problem activating you CS6 install with your valid CS6 serial.  Adobe Customer support via Chat or Phone can and will help you activate it.   There is not support for software issues. CS6 is as is not CS6 bug support at all.

JJMack

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Oct 11, 2016 0
New Here ,
Oct 11, 2016

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I have already called Adobe and the call center said that I needed to call the chat line since they no longer could assist with any questions about CS6 Photoshop.  I called the chat line and they said that since they do not support CS6 Photoshop that I needed to contact the Adobe forum for an answer. 

I have been a good customer of Adobe products for years and this is not the way to treat customers.

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Oct 11, 2016 0
New Here ,
Oct 11, 2016

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I just receive an e-mail from Goedgekeurd.  The e-mail was not in English so I am not able to read the e-mail.  Not certain of the content.

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Oct 11, 2016 0
Adobe Community Professional ,
Oct 11, 2016

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Unfortunately, with CS6 no longer being officially supported from Adobe, calling them or chat won't help.

Perhaps this will help:

Activation and deactivation troubleshooting

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Oct 11, 2016 0
Adobe Community Professional ,
Oct 11, 2016

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You can always use Google Translate.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Oct 11, 2016 0
New Here ,
Oct 11, 2016

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These don't address my problem.  I have already read them before joining the forum.

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New Here ,
Oct 11, 2016

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Good point about the translation feature.

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Oct 11, 2016 0
Most Valuable Participant ,
Oct 11, 2016

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Only Adobe Customer Support can access their activation severs databases and reset your CS6 activation.  Yes program support is only available for current versions of Adobe applications.  However Adobe can not stop you using old products versions you paid for.  Adobe Customer Support should help your activate your CS6 install they help many with you problen.. 

JJMack

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New Here ,
Oct 11, 2016

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I am trying to be proactive with this problem.  If I remove the CS6 and don't deactivate, likely they are going refuse to allow me to use it on my new laptop.  I think you see my frustration here.  I don't know if there is a solution.

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Oct 11, 2016 0
Most Valuable Participant ,
Oct 11, 2016

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You wrote you had CS6 installed on a machine that gave up to ghost which makes it impossible  for you to deactivate an activation you need to use on you new machine.  Only Adobe customer support can deactivate that activation by updating their Activation servers database to free up an activation for your Product serial number.  You need Adobe's to help you with your installation Problem. They help users with this problem regularly.  Make sure you tell Adobe Customer Support you need their help activating your product you have a valid licence for.

JJMack

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New Here ,
Oct 12, 2016

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I guess that I didn't make myself clear about my computers.  I do have two "healthy" laptop computers.  When on the chat line, they took my serial numbers, so they knew that I have  paid for my CS6.

Clearly you can't help me.  Thanks for your time.

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Oct 12, 2016 0
Most Valuable Participant ,
Oct 12, 2016

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You can only have two active activation.  If you had activated Photoshop on a machine the gave up to ghost that ghost has one of you activation registered,  If you have a healthy second machine with an Activated install that has your second activation. You can not activate Photoshop on your third healthy machine because you can not deactivate your ghost machine. Only Adobe Customer Support can deactivate the ghost.  You need Adobe Customer support....

If you do not have a ghost machine you should be able to have two activations. If you can not you need Adobe Customer support to help you Activate.

Your activated machine could also be a ghost machine.  If you activated Photoshop. Wiped the machine and install your OS and the install Photoshop a section without first deactivating the machine.  If you had made changes to the machine the machine would even look like a different machine then the first install.

Your Adobe ID Account should show your Photoshop Products and serial.

JJMack

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