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How to cancel

New Here ,
Aug 18, 2020

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Is it possible to cancel the subscription? I purchased the photoshop to use it for a course, and after finishing the course I wanted to cancel it but apparently I have to pay to cancel it? I don't recall purchasing a yearly subscription and hope I can cancel it without any extra payment.

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How to cancel

New Here ,
Aug 18, 2020

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Is it possible to cancel the subscription? I purchased the photoshop to use it for a course, and after finishing the course I wanted to cancel it but apparently I have to pay to cancel it? I don't recall purchasing a yearly subscription and hope I can cancel it without any extra payment.

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How to

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17

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Aug 18, 2020 0
Adobe Community Professional ,
Aug 18, 2020

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For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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