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How to troubleshoot missing extension?

New Here ,
Jul 31, 2020

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I have installed the StockSolo and it does say that in my My Exchange as well. However, in Photoschop 21.2.1 release, the StockSolo is missing from Windows/Extensions. It used to be there and also showed up in the right side panel of Photoshop Window. Now, it's gone. In My Exchange, I have tried Uninstall and then re-install and Sync but nothing works. Any suggestion is much appreciated.

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How to troubleshoot missing extension?

New Here ,
Jul 31, 2020

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I have installed the StockSolo and it does say that in my My Exchange as well. However, in Photoschop 21.2.1 release, the StockSolo is missing from Windows/Extensions. It used to be there and also showed up in the right side panel of Photoshop Window. Now, it's gone. In My Exchange, I have tried Uninstall and then re-install and Sync but nothing works. Any suggestion is much appreciated.

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How to, Problem or error

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36

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Adobe Community Professional ,
Jul 31, 2020

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Hi

Just installed the extension and it works fine for me with Photoshop version 21.2.1

Did you take a look here

https://exchange.adobe.com/creativecloud/install-instructions.103558.html#

2020-07-31 16_19_50-Window.png

 

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New Here ,
Aug 01, 2020

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I already re-install and it's not there.

StockSolo.png

As you can see StockSolo is not under Extensions eventhough My Exchange says it is.

extensions.png

I tried the download link and I got this  message.

download-stocksolo.png

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Adobe Community Professional ,
Aug 01, 2020

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Download link works fine for me using Firefox, maybe try a different Internet browser

2020-08-01 13_34_09-Install Instructions.png

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New Here ,
Aug 04, 2020

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Got this error when using the Anastasiy's extension manager to install.license-damaged.png

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