I bought Photoshop, but the trial has expired

New Here ,
Dec 26, 2020

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I BOUGHT PHOTOSHOP BUT IT APPEARS THAT THE I HAVE TO BUY IT BECAUSE THE PROBE IS CADUCATED

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I bought Photoshop, but the trial has expired

New Here ,
Dec 26, 2020

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I BOUGHT PHOTOSHOP BUT IT APPEARS THAT THE I HAVE TO BUY IT BECAUSE THE PROBE IS CADUCATED

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Problem or error

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93

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Dec 26, 2020 0
Adobe Community Professional ,
Dec 26, 2020

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You can only subscribe to Photoshop and from Adobe. Be careful of scammers.

 

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Dec 26, 2020 0
Adobe Community Professional ,
Dec 26, 2020

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If you used a translation service, this did not translate and makes no sense: "the probe is caducated".

 

Did you purchase a subscribtion through Adobe and it's reverted to trial? Or did you buy it years ago and it's not working on a new operating system? Please clarify.

 

~ Jane

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Dec 26, 2020 0
Enthusiast ,
Dec 28, 2020

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Jane wrote:

If you used a translation service, this did not translate and makes no sense: "the probe is caducated".

 

I believe that is supposed to be "the trial has expired".

 

Rafael

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Dec 28, 2020 0
New Here ,
Dec 27, 2020

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I downloaded firstly the trial and then I bought Photoshop in Adobe but whenever I oper the app it says to me that I have to buy for it. I confirmed I bought it in my history.

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Dec 27, 2020 0
Adobe Community Professional ,
Dec 27, 2020

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Dec 27, 2020 0
New Here ,
Dec 28, 2020

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I have the bill for my plan but when I click on my plans it doesnt appear. How can I solve it?

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Dec 28, 2020 0
Adobe Community Professional ,
Dec 28, 2020

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What happened when you tried Jane's suggestion?

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Dec 28, 2020 0
Adobe Community Professional ,
Dec 28, 2020

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We are volunteers and do not work for Adobe, so we cannot help with billing. If the steps don't help, the contact Adobe Customer Care:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

 

Also, if someone PMs you purporting to be Adobe, it's a scammer. You can click the Report button in the Ellipses menu or post here.

 

~ Jane

 

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Dec 28, 2020 0