I bought Photoshop, but the trial has expired

[Ruben5FD4]

I BOUGHT PHOTOSHOP BUT IT APPEARS THAT THE I HAVE TO BUY IT BECAUSE THE PROBE IS CADUCATED

[Derek Cross]

You can only subscribe to Photoshop and from Adobe. Be careful of scammers.

[jane-e]

If you used a translation service, this did not translate and makes no sense: "the probe is caducated".

Did you purchase a subscribtion through Adobe and it's reverted to trial? Or did you buy it years ago and it's not working on a new operating system? Please clarify.

~ Jane

[Rafael Aviles]

Jane wrote:

If you used a translation service, this did not translate and makes no sense: "the probe is caducated".

I believe that is supposed to be "the trial has expired".

Rafael

[Ruben5FD4]

I downloaded firstly the trial and then I bought Photoshop in Adobe but whenever I oper the app it says to me that I have to buy for it. I confirmed I bought it in my history.

[jane-e]

Try these steps: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

~ Jane

[Ruben5FD4]

I have the bill for my plan but when I click on my plans it doesnt appear. How can I solve it?

[Derek Cross]

What happened when you tried Jane's suggestion?

[jane-e]

We are volunteers and do not work for Adobe, so we cannot help with billing. If the steps don't help, the contact Adobe Customer Care:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

Also, if someone PMs you purporting to be Adobe, it's a scammer. You can click the Report button in the Ellipses menu or post here.

~ Jane