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I can't create a new document or open files in Photoshop 21.2.4 on Windows

Community Beginner ,
Oct 09, 2020

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Hi, I need some help with my Photoshop 2020 version 21.2.4.

Everytime I try to create a new document, the configuration panel appears but when I press the "create" button nothing happens. I can't open old files too. I've already check my system requirements and it's compatible.

Can you help me please? Thanks a lot.

 

 

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I can't create a new document or open files in Photoshop 21.2.4 on Windows

Community Beginner ,
Oct 09, 2020

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Hi, I need some help with my Photoshop 2020 version 21.2.4.

Everytime I try to create a new document, the configuration panel appears but when I press the "create" button nothing happens. I can't open old files too. I've already check my system requirements and it's compatible.

Can you help me please? Thanks a lot.

 

 

{Thread title edited by moderator}

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Problem or error, Windows

Views

106

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Oct 09, 2020 1
Adobe Employee ,
Oct 09, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Which version of Windows are you using? Since when are you facing this issue?

 

You can try going to the Preferences for Photoshop, then Performance and disable the option to Use Graphics Processor. Also, please ensure that the option for Legacy Compositing is unchecked. Once done, quit and relaunch Photoshop to check if it helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Oct 09, 2020 0
Community Beginner ,
Oct 09, 2020

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First of all, thanks for the reply.

 

My windows version is 7 and i'm facing this issue since 3 days ago... I've done every single step you recomended but still doesn't work...I have another computer (windows 10) where this Photoshop version works perfectly fine. I work with photoshop for about 14 years and i've never experienced anything like that, so i'm feeling kinda lost...

 

Anyways, i'm sending some print screen's of my preferences panel, maybe it might helps to understand what am I doing wrong.

capture 1.JPGcapture 2.JPGcapture 3.JPG

Thanks again!

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Oct 09, 2020 0
Adobe Employee ,
Oct 12, 2020

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Thanks for the additional info! Please try using the Adobe Cleaner tool to uninstall the not working Adobe products, restart your machine and reinstall the product one by one via the Creative Cloud Desktop app.

 

Adobe Cleaner tool download link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if that helps!

Regards,

Nikunj

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Oct 12, 2020 0
Community Beginner ,
Oct 12, 2020

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Hello, thanks for your help once again.

Today, I've done an upgrade to Windows 10 and the problem was finally fixed.

Best Regards.

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Oct 12, 2020 0
Community Beginner ,
Oct 18, 2020

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I am experiencing this same issue since updating to 21.2.4. I cannot even drag and drop to open. 

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Oct 18, 2020 0
nikunj.m LATEST
Adobe Employee ,
11 hours ago

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Hi,

We're sorry about the trouble with Photoshop. Would you mind telling us which operating system are you working on? Have you tried the steps suggested in the thread so far to check if they help?

 

Regards,

Nikunj

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11 hours ago 0