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I CAN'T DOWNLOAD ANY APP

New Here ,
Nov 13, 2020 Nov 13, 2020

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I've just bought again the entire adobe pack, but i can't OPEN any app. It's written that i've should download the last software for Mac, but i have the last version and i've always used photoshop and indesign, so i can't really understand why i can't download em !!! I need them for work asap 

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Adobe
Community Expert ,
Nov 13, 2020 Nov 13, 2020

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You presumably mean you've subscribed to the Creative Cloud suite of applicatiions (you can't 'buy' them).

Which version of your OS do you have?

How much RAM and spare disk capacity do you have?

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Community Expert ,
Nov 13, 2020 Nov 13, 2020

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Did you download Creative Cloud and sign in with your Adobe ID? Did you install your apps through the Creative Cloud app? What exactly is the error message you are receiving? What version of the OS are you using on your Mac?


Melissa Piccone | Adobe Trainer | Pluralsight Author | Fine Artist

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New Here ,
Nov 13, 2020 Nov 13, 2020

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thank you for your reply!

I downaloaded Creative Cloud and signed with my Adobe ID and of course i tried to instal my apps trhough creative cloud.

The error message says that i need to update OS. I've tried to download OS Mojave but there's an error even with it. 

My OS is actually Sierra. The problem is that i've always used Adobe apps including Photoshop and InDesign for years even if i didn't have the latest software updated. There's a way to fix that?

 

Thank you again!

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