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I Can't Import An Image Or Create A New Document

New Here ,
Aug 26, 2020

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This is for a friend of mine who owns photoshop, So my friend has had this problem that started very recently, and it's that every time he opens photoshop And makes a new document, as soon as he presses OK nothing happens, It's like It was never commanded to make a document, the same thing goes for importing images every time he drags and drops or does it manually from the file menu it literally just does nothing.

 

Any Ideas?

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Bug, Import and export, Problem or error, Windows

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I Can't Import An Image Or Create A New Document

New Here ,
Aug 26, 2020

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This is for a friend of mine who owns photoshop, So my friend has had this problem that started very recently, and it's that every time he opens photoshop And makes a new document, as soon as he presses OK nothing happens, It's like It was never commanded to make a document, the same thing goes for importing images every time he drags and drops or does it manually from the file menu it literally just does nothing.

 

Any Ideas?

Topics

Bug, Import and export, Problem or error, Windows

Views

43

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 26, 2020

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

What version number of Photoshop?

What operating system?

Is the cordless mouse in need of a new battery?

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New Here ,
Aug 26, 2020

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I'm pretty sure, his computer has nothing to do with it nor the photoshop ver. no. because it used to work for an entire year, and it just messes up now, and no the mouse has nothing to do with it either because the problem I specified isn't from the mouse it's from the software itself, and by the ok button doing nothing I meant that it closed the create document window like it's supposed to, but it doesn't make a document.

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Peru Bob LATEST
Adobe Community Professional ,
Aug 27, 2020

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Could you please answer the questions asked?

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