I can't use neuro filters

New Here ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

Hello.
Please help with that problem.

Writes that I can't use neuro filters. Before that, the old version could use them. The system meets the recommended requirements. The latest Windows update has also been made. Removing and installing photoshop from scratch was also carried out, but to no avail.

1. Info about system
2. Screenshot about problem

TOPICS
Bug, How to, Problem or error, Windows

Views

503

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

What happens when you click on the button to enable the filter?

 

2021-04-13_14-23-42.jpg

Dave

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

Nothing. Because the button is not active

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

I notice you are using the NVidia Game Ready driver (465.89) with your RTX3080

You could try installing the, slightly earlier, but latest Studio driver 461.92. That is what I'm using here with a RTX2080ti card.

If you do, in the NVidia installation options choose Advanced options and Clean Install to ensure remnants of the previous driver are not carried forward.

 

Dave

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

Thank you. I'll try it now. I hope it helps.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

Unfortunately, reinstalling the driver did not help. A clean installation of the driver you specified was performed. Moreover, the system is updated to the latest version and the Net Framework is also installed to the latest version. This just started after the update of Photoshop itself. Before that, the filters worked properly.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

Hi

If the greyed filters are not due to the licencing issue mentioned below :

https://helpx.adobe.com/uk/photoshop/using/neural-filters-feedback.html

 

then I would raise a bug report at this link which will be seen by Adobe developers : https://feedback.photoshop.com/photoshop_family

Dave

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

LATEST

Thanks for the help. I'll try to write to support.
It's a pity that the day is spent looking for problems. It also distracted people.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines