I cannot access by Photoshop

[kg4cxl]

I've had my Adobe account for 6 years.  I use Photoshop and Lightroom.  I just tired to LogIn to edit and my original account is unaccessible.  All I have is the option to start a new account.  My payments are up to date.  what on earth is going on?

[jane-e]

Hi

See this Help page from Adobe and follow the steps in order:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

~ Jane

[davescm]

This is a user forum answered by volunteer Photoshop users. We are not Adobe employees and cannot look at account problems. You will need to contact Adobe directly.

Note : Please do not respond to any Private Messages asking for account information. Scammers are known to do that on this forum.

Dave