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I cannot open photoshop because my scratch disks are full

New Here ,
Aug 23, 2020

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Hi so I've had photoshop for over a year now and yesterday it started saying "Cannot open photoshop because the scratch disks are full". So I deleted photoshop and reinstalled it but that didn't do anything.This is what pops up if i hold Ctrl + AltThis is what pops up if i hold Ctrl + AltThis is what pops up everytime I try to open photoshopThis is what pops up everytime I try to open photoshop I can't google anything because every time something comes up it automatically assumes that I can open the program which i cannot. I have tried the Ctrl + Alt thing and I got to this page that says change the preferences but i can't do anything with it because there is only one scratch disk. Is there any way i can fix this issue? Thanks.

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Correct answer by Ged Traynor | Adobe Community Professional

Do you have an external drive, if so move any files you can onto it, you can use this application to see what's using the space on your C drive

https://windirstat.net/permalink.html

Also try using Windows inbuilt cleanup utility

2020-08-23 15_59_20-.png

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I cannot open photoshop because my scratch disks are full

New Here ,
Aug 23, 2020

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Hi so I've had photoshop for over a year now and yesterday it started saying "Cannot open photoshop because the scratch disks are full". So I deleted photoshop and reinstalled it but that didn't do anything.This is what pops up if i hold Ctrl + AltThis is what pops up if i hold Ctrl + AltThis is what pops up everytime I try to open photoshopThis is what pops up everytime I try to open photoshop I can't google anything because every time something comes up it automatically assumes that I can open the program which i cannot. I have tried the Ctrl + Alt thing and I got to this page that says change the preferences but i can't do anything with it because there is only one scratch disk. Is there any way i can fix this issue? Thanks.

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

Do you have an external drive, if so move any files you can onto it, you can use this application to see what's using the space on your C drive

https://windirstat.net/permalink.html

Also try using Windows inbuilt cleanup utility

2020-08-23 15_59_20-.png

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Adobe Community Professional ,
Aug 23, 2020

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Hi

You only have 6GB of free space for the scratch disk, you need to free up space on the C drive

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New Here ,
Aug 23, 2020

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I don't know how to free up space on the C drive.

 

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Adobe Community Professional ,
Aug 23, 2020

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Do you have an external drive, if so move any files you can onto it, you can use this application to see what's using the space on your C drive

https://windirstat.net/permalink.html

Also try using Windows inbuilt cleanup utility

2020-08-23 15_59_20-.png

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Adobe Community Professional ,
Aug 23, 2020

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I don't know how to free up space on the C drive.

 

Here's one list of ideas to pick and choose from:

https://www.cnet.com/how-to/quick-ways-to-free-up-drive-space-in-windows-10/

 

If you don't have an external drive, you might purchase one and use it as the scratch disk:

https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

 

~ Jane

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New Here ,
Aug 23, 2020

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Thank you so much!!!! It worked and I got it open! 

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Adobe Community Professional ,
Aug 23, 2020

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A system drive with only 6GB left isn't strictly a Photoshop problem - that's a system problem and should be dealt with as such. That drive really is dangerously full, and the whole machine can freeze up at any time. I can fill up 6GB in twenty seconds and then it's all gone.

 

That said, I have no idea why this isn't mentioned in the published system requirements. If this isn't a system requirement, I don't know what is.

 

Using an external drive as scratch disk is possible, but not a good solution. Better to move as much as possible over, and then run WinDirStat (link in Ged's post) to find out where all the junk hides.

 

Often the built-in Windows tools can also do a good job of cleaning out stuff that isn't needed.

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Adobe Community Professional ,
Aug 23, 2020

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Something else that people don't realise is that when they upgrade Windows 10 to a new build Windows creates a copy of the C drive called Windows.old, so if your C drive is 50GB, you'll have another folder called Windows.old using another 50GB, although I think that is automatically removed after 30 days.

I agree, it's crazy that Adobe have no mention of the scratch disk in the system requirements

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Adobe Community Professional ,
Aug 23, 2020

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That's right, the "Windows.old" folder can suddenly eat up every last GB you have. But it is automatically removed as you say, not after 30 days, but after 10 days. After that it's no longer possible to roll back if the update causes problems, so it pays to keep an eye on these major Windows updates and be a bit prepared.

 

On a general note, I've found that with a fairly standard configuration (Windows + a reasonable amount of installed applications) the system drive should fill about 70 - 100GB. Anything more than that, and something's bloating your drive and you should check what it is.

 

If you have a large archive, the Bridge cache alone could be 40GB or more. This can be moved to a different drive or distributed to the image folders (both in Bridge prefs). Premiere Pro also puts a (moveable) cache folder on your system drive that can be a similar size.

 

But aside from that, application settings and preferences in your user account accumulate over time, and though individually small, together they can take up a lot of space before you know it. Even your web browser can eat up 10GB.

 

 

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Adobe Community Professional ,
Aug 23, 2020

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Ged and Dag,

 

You may know that I am a Mac user, but I do use Windows running through Parallels and had a project where I was in Windows for two weeks daily instead of my usually every couple of months. I came across that "Windows.old" folder. Is it okay to just delete it since it's still there?

 

~ Jane

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Adobe Community Professional ,
Aug 23, 2020

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Yes. It's only there in case you want to roll back the update. Normally you can just run the standard disk cleanup utility - it will remove it with a notification to that effect and are you sure etc. But I don't know how that works in Parallels.

 

If you want to err on the cautious side (like me), move it to the desktop and reboot. Then you know it won't have any ill effects.

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Adobe Community Professional ,
Aug 23, 2020

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Thanks, Dag, and good idea on moving it to the desktop first. I knew Windows very well with versions 2.0 and 3.0, and less so with the updates. The project ended on Friday, so I have time to recover if it goes bad.

 

~ Jane

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JJMack LATEST
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Aug 23, 2020

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Open Properties on C:

image.png

Click Disk Cleanup

image.png

Click Clean up system Files

image.png

Check ans the will free GB of space. and click OK. It may take some  time to clean out old system files.

IMO you need around 100GB free on you boot disk

 

 

 

JJMack

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