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I cannot open Photoshop on Catalina 10.15.7

New Here ,
Oct 13, 2020

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I click on its dock icon. The icon bounces once or twice, then stops. I cannot open it by holding down Command-Option-Shift. I cannot open it from the Applications folder. I have the latest version of the program, and the latest version of Creative Cloud, and I'm signed in. 

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I cannot open Photoshop on Catalina 10.15.7

New Here ,
Oct 13, 2020

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I click on its dock icon. The icon bounces once or twice, then stops. I cannot open it by holding down Command-Option-Shift. I cannot open it from the Applications folder. I have the latest version of the program, and the latest version of Creative Cloud, and I'm signed in. 

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Mac

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Oct 13, 2020 1
jane-e LATEST
Adobe Community Professional ,
Oct 13, 2020

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Hi

I can think of a couple of things to try:

  • Hold down Ctrl+Cmd+Opt+Click as you launch PS from the dock, then Reset Preferences. (Adding Ctrl is the equivalent of right-clicking)
  • Try launching PS from the Creative Cloud app. You can find it in the Applications folder or the Status Menus in the upper right. 
    https://support.apple.com/guide/mac-help/menu-bar-mchlp1446/mac

In Creative Cloud, what version does it say you have (exact)? Sometimes the Dock icon points to an older version. When that happens, you may need to delete the bad icon and create a new one that points to the correct version.

 

Did this just start, and was it working before?

 

~ Jane

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