i have this issue and no one seems to be able to help

New Here ,
Mar 30, 2021 Mar 30, 2021

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whenever i open adobe photoshop or lightroom this in program ad keeps appearing and dissappearing forever. when i click the X to close it, it shuts down the entire program.does anyone know why? also i can obviously log on the web site but whenever i try to open creative cloud it says "youve been signed out. please sign back in" and then it just loads and says it again. its never ending.

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Bug, Performance

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 30, 2021 Mar 30, 2021
Hi, I suggest you not remove both using the adobe clean remove tool then try the 2020 version maybe this is due to bugs...regards

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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Hi, I suggest you not remove both using the adobe clean remove tool then try the 2020 version maybe this is due to bugs...regards

Ali Sajjad

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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If you are on windows you can also try to create another user account:

 

https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

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