I just installed Mac OS 11 Big Sur and will finally need to go to the Creative Cloud. Questions:

Explorer ,
Nov 23, 2020

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The uninstall for my old Creative Suite 4 does not work, of course.  (Goodbye sweet Sierra ... I knew you well.)  Do I just drag all the old programs to the trash?  And then proceed to jump into the Creative Cloud?  🙂  Holding my breath.  ugh

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I just installed Mac OS 11 Big Sur and will finally need to go to the Creative Cloud. Questions:

Explorer ,
Nov 23, 2020

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The uninstall for my old Creative Suite 4 does not work, of course.  (Goodbye sweet Sierra ... I knew you well.)  Do I just drag all the old programs to the trash?  And then proceed to jump into the Creative Cloud?  🙂  Holding my breath.  ugh

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Nov 23, 2020 0
Adobe Community Professional ,
Nov 23, 2020

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(deleted because I thought I hit the wrong Reply button, I reposted the reply)

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Nov 23, 2020 0
Adobe Community Professional ,
Nov 24, 2020

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Alana Bay wrote:

Is there a list somewhere of the auxiliary files that I could just delete with the application?  At least the main ones?

 

I don’t know of an official list, but below is a list of paths where Adobe CS files have been seen in the past that you could use as a guide. Keep in mind:

  • This list is not official, and might miss some paths or files that I don’t know about.
  • When I made that list, I did not think to look for invisible files or folders that might be installed by some software, so I don’t know if those exist too.
  • This list was from a Mac that had other versions installed, so some paths might not apply to CS4 specifically, and there may be some paths where on your Mac there is no folder or files.


/Library/Application Support/Adobe
/Library/Application Support/Adobe PDF
/Library/Application Support/Adobe Systems
/Library/Application Support/AdobePCD
/Library/Application Support/AdobeSLCache
/Library/Application Support/FLEXnet Publisher

 

/Library/LaunchAgents/com.adobe. …
/Library/LaunchDaemons/com.adobe. …

 

/Library/Receipts/Adobe…
/Library/Receipts/adobe…

/Library/Receipts/ScriptingAdditions/Adobe…

 

/Users/[username]/Library/Application Support/Adobe
/Users/[username]/Library/LaunchAgents
/Users/[username]/Library/Preferences/Adobe…
/Users/[username]/Library/Preferences/com.adobe…
/Users/[username]/Library/Printers/Adobe PDF 9.0.app
/Users/[username]/Library/Saved Application State/com.adobe…

 

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Nov 24, 2020 0
Explorer ,
Nov 23, 2020

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Two questions regarding potential problems if I just drag the applications to the trash, which seems to be my only choice (unless I want to recover Sierra and rebuild everything from my timemachine,  then uninstall the Creative Suite 4, then upgrade again to Big Sur.  Nah ... if I just drag to trash ...

•  Would any left over files from CS4 cause a problem when I install Creative Cloud?

•  Is there a list somewhere of the auxiliary files that I could just delete with the application?  At least the main ones?

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Nov 23, 2020 0
Adobe Community Professional ,
Nov 23, 2020

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Hi @Conrad C ,

 

If you want to completely remove your old installtion, use this tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

If an Adobe workflow is critical to what you do, then take note of the link by @Alana Bay . Expect that there may be issues.

 

Best

mj

 

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Nov 23, 2020 0
Adobe Community Professional ,
Nov 24, 2020

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Hi @mj, the reason I did not recommend the Creative Cloud Cleaner tool right away is that it’s primarily for removing Creative Cloud applications. But CS4 is not a Creative Cloud application, it’s a 12-year-old Creative Suite application so I wasn’t sure how many versions back Creative Cloud Cleaner tool worked.

 

However, I took a second look at the Adobe support article about Creative Cloud Cleaner tool, and it links to another Adobe support article Creative Cloud Cleaner tool for Enterprise Users. That may provide a way to remove a CS4 application. Click the link in the previous sentence, scroll down to Remove all products (macOS) and Step 8 where it says “In a Terminal window…To remove all products (below CS6 also) and Adobe Id credentials, type…”

 

Also, I think you might have swapped the names you were addressing in your reply (who’s asking the question and who provided a link).

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Nov 24, 2020 0
Explorer ,
Nov 24, 2020

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Please HELP.  This does not solve the problem that I explained in my above posts.  Using the Creative Cloud cleaner tool does not work because the Uninstall cannot be launched.  They are from Creative Suite 4, and I'm now running Big Sur ... as described in my two postings above.  And the two questions I asked I'll repeat here. 

 

if I just drag to CS4 applications to trash ...

• Would any left over files from CS4 cause a problem when I install Creative Cloud?

• Is there a list somewhere of the auxiliary files that I could just delete with the application? At least the main ones?

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Nov 24, 2020 0
Adobe Community Professional ,
Nov 24, 2020

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Not sure if this will work or not. CS4 Cleanup script.

https://www.adobe.com/support/contact/cs4clean.html 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 24, 2020 0
Explorer ,
Nov 24, 2020

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Nice try, but nope.  A couple of problems.  The uninstall needs to be run first, which I can't do, hence this posting.  Also, the downloaded cleanup app is out of date.  I appreciate the suggestion though.  :-))

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Nov 24, 2020 0
Most Valuable Participant ,
Nov 24, 2020

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the cerrect way is to unistall old software first before the upgrade... Apple did not add a way to remove it afterwards yet as you are still testing their software for bugs

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Nov 24, 2020 0
Explorer ,
Nov 24, 2020

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Yep ... shoulda, woulda, coulda.  Alas.

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Nov 24, 2020 0
Adobe Community Professional ,
Nov 24, 2020

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Creative Suite 4 stopped working as of the previous system, macOS 10.15 Catalina, and some CS4 applications were no longer usable earlier than that. This is more generally related to how thoroughly macOS has been updated and rewritten in the 12 years since CS4.

 

I’m not sure of the best way to uninstall, because those applications have separate support files in various locations that won’t be deleted if you simply drag the applications to the trash. When I upgraded to macOS 10.15 Catalina, I decided to back up my old system and start over with a fresh, empty installation (instead of migrating the old one) to make sure my Mac didn’t carry forward any software that would just be dead weight in 10.15 and later. And that meant some non-Adobe software I had too, since macOS changed so much.

 

As for what is compatible with macOS 11 Big Sur, Adobe has tested only the most recent versions, so Creative Cloud it is. The latest information about Adobe applications is here:

Can I run my Adobe apps in macOS Big Sur? (Adobe help document)

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Nov 24, 2020 0
Adobe Community Professional ,
Nov 25, 2020

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This post talks about removing the apps manually and then searching the system and user libraries for "CS4".

https://community.adobe.com/t5/download-install/completely-removing-cs4-in-mac-10-13-4/td-p/9789026?... 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 25, 2020 0