I'm having issues opening files in Photoshop all of a sudden

[trishmennell]

Hi,

I'm opening files (jpg) in photoshop and they open out of the bounds of the screen.  When I try to grab them and pull them down, they disappear row by row.  Here's a quick video: Photoshop file opening 

[War Unicorn]

Does this happen with just JPEGs?

Looks like a video driver issue. If you disable the GPU (via Photoshop > Preferences > Performance > Graphics Processor Settings on the menu bar) does the problem go away?

[trishmennell]

Yes!  But now the files load slowly...

https://www.loom.com/share/a6e87bc0ddbc49858cf2ae6e844a25ca 

[War Unicorn]

What about other formats like PSD or TIFF? Do they load fine or do they do the same thing as JPEGs?

Try trashing preferences to see if that helps any:

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

[trishmennell]

The TIFF and PSD are opening but I"m getting 'white outs' when I'm editing...

https://www.loom.com/share/1af3c60f1d9d4a02862b9b9fc216f155 

[War Unicorn]

Is there more than one GPU in your system? Did you try what's suggested here (specifically step 7 but any of the other steps can help too):

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertrouble...