I'm having issues opening files in Photoshop all of a sudden

Community Beginner ,
Feb 09, 2021 Feb 09, 2021

Copy link to clipboard

Copied

Hi,

I'm opening files (jpg) in photoshop and they open out of the bounds of the screen.  When I try to grab them and pull them down, they disappear row by row.  Here's a quick video: Photoshop file opening 

TOPICS
Mac, Performance, Problem or error

Views

80

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 09, 2021 Feb 09, 2021

Copy link to clipboard

Copied

Does this happen with just JPEGs?

 

Looks like a video driver issue. If you disable the GPU (via Photoshop > Preferences > Performance > Graphics Processor Settings on the menu bar) does the problem go away?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 09, 2021 Feb 09, 2021

Copy link to clipboard

Copied

Yes!  But now the files load slowly...

https://www.loom.com/share/a6e87bc0ddbc49858cf2ae6e844a25ca 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 09, 2021 Feb 09, 2021

Copy link to clipboard

Copied

What about other formats like PSD or TIFF? Do they load fine or do they do the same thing as JPEGs?

 

Try trashing preferences to see if that helps any:

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 10, 2021 Feb 10, 2021

Copy link to clipboard

Copied

The TIFF and PSD are opening but I"m getting 'white outs' when I'm editing...

 

https://www.loom.com/share/1af3c60f1d9d4a02862b9b9fc216f155 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 10, 2021 Feb 10, 2021

Copy link to clipboard

Copied

Is there more than one GPU in your system? Did you try what's suggested here (specifically step 7 but any of the other steps can help too):

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertrouble...

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines