I've been constantly been logged out

New Here ,
Jan 03, 2021

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Hi. I'm having issues with my adobe. I am constantly being logged out of my adobe and taking about 3 tries to get logged in again and then be logged out in about 4 minutes later. It makes it hard to do my work and not to mention that i can't download any photoshop brushes. It literally won't let me download any of them and I'm really stressed about it. Is there any way to fix this?

 

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I've been constantly been logged out

New Here ,
Jan 03, 2021

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Hi. I'm having issues with my adobe. I am constantly being logged out of my adobe and taking about 3 tries to get logged in again and then be logged out in about 4 minutes later. It makes it hard to do my work and not to mention that i can't download any photoshop brushes. It literally won't let me download any of them and I'm really stressed about it. Is there any way to fix this?

 

[Mod: changing title]

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Download and install, Mac, Problem or error

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Jan 03, 2021 0
Adobe Community Professional ,
Jan 03, 2021

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Which version of Photoshop and OS?
How much RAM and spare disk capacity do you have?

Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

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Jan 03, 2021 0
New Here ,
Jan 03, 2021

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I'm using the 2021 photoshop version and the macOS Catalina. I have tried resetting photoshop but no go and I have fair amount of space capacity since I regularly clean my laptop. I also have good internet connection.

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Jan 03, 2021 0
Most Valuable Participant ,
Jan 03, 2021

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also how good is the internet?

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Jan 03, 2021 0
Adobe Community Professional ,
Jan 03, 2021

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Leaving aside downloading brushes for the moment, are you able to download Photoshop and operate the application without any issues? If not, uninstall Photoshop, using the drop down menu in the Creative Cloud app and reinstall it again. If that doesn't work uninstall it again and run Adobe Cleaner before reinstalling Photoshop.

 

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Jan 03, 2021 0
New Here ,
Jan 04, 2021

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I don't have issues downloading photoshop at all and i have down the uninstalling and reinstalling before. At this point I'm wondering if i have some sort of bug in my laptop.

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Jan 04, 2021 0
Adobe Community Professional ,
Jan 04, 2021

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And you ran Adobe Cleaner?

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Jan 04, 2021 0
New Here ,
Jan 04, 2021

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Yes, i have.

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Jan 04, 2021 0
Adobe Community Professional ,
Jan 04, 2021

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Jan 04, 2021 1