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Image becomes very artifact-like glitches after resizing image within Photoshop.

New Here ,
Oct 29, 2020

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A student of mine showed me this issue when working on her assignment, but I am unfamiliar with this problem as it is one of the first encounters for me.

The only information I got so far from asking my student was: This happened when she resized her artwork through the Image>Image Size...

Wonder if anyone had similar issues, and want to know what caused it.

Tay Jie Xing.jpg

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Bug, Problem or error

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Image becomes very artifact-like glitches after resizing image within Photoshop.

New Here ,
Oct 29, 2020

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A student of mine showed me this issue when working on her assignment, but I am unfamiliar with this problem as it is one of the first encounters for me.

The only information I got so far from asking my student was: This happened when she resized her artwork through the Image>Image Size...

Wonder if anyone had similar issues, and want to know what caused it.

Tay Jie Xing.jpg

TOPICS
Bug, Problem or error

Views

25

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Oct 29, 2020 0
Adobe Community Professional ,
Oct 29, 2020

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Hi!

Can you tell us what version of Photoshop she is using? And, what platform she is working on -- Mac or Windows?

Thanks,

Michelle

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Oct 29, 2020 0
New Here ,
Oct 30, 2020

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Hey mglush,

I've gotten to know that she's not using the latest CC2021, but CC2020.
She's also using a Windows machine for her Photoshop.

Hope the additional information helps.

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Oct 30, 2020 0
mglush LATEST
Adobe Community Professional ,
Nov 04, 2020

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Hi!

 

Do you know if she has tried to turn off her Graphics Processor Card? Here is a doc that will walk her through the steps: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

 

Here is more information on the GP: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

If it is not the GPC, and she still has the problem, she can turn it back on and we can continue troubleshooting. If it turns out to be then maybe there is a software or firmware update for her card. But first things first...

 

Let us know if it works!

Michelle

 

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Nov 04, 2020 0