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Image is unresponsive to repositioning and manipulation

New Here ,
Dec 29, 2020 Dec 29, 2020

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Suddenly, when I import an image, it loads mostly offscreen and it is unresponsive to repositioning. I cannot center it into the workspace. Even when I Fit on Screen, I only get part of the image, the rest of it bleeds off the top of the workspace. 

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correct answers 1 Correct answer

Community Expert , Dec 29, 2020 Dec 29, 2020

In a first step I would try to reset the Photoshop preferences

Preferences in Photoshop (adobe.com)

 

Another try is to deactivate the using of the GPU Processor.

Photoshop performance issues - Adobe Support Community - 9852236

 

 

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Community Expert ,
Dec 29, 2020 Dec 29, 2020

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Some screen captures may help us understand whet you are writing starting with what you mean by import an image

JJMack

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New Here ,
Dec 29, 2020 Dec 29, 2020

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Importing or placing an photo image into the photoshop workspace so as to be able to manipulate the image using the various tools of Photoshop. When I import this image into Photoshop, normally I see the whole image and can retouch immediately. Suddenly, when I import a photo, it appears as it does in this screenshot. I cannot see the whole image, I cannot move the image down to center it in the workspace, I cannot zoom out or fit in window, and I cannot use any of the Photoshop tools on it. It doesn't seem to be recognized as an image (and it's just a normal jpg).  Screen Shot 2020-12-30 at 1.13.36 AM.png

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Community Expert ,
Dec 29, 2020 Dec 29, 2020

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In a first step I would try to reset the Photoshop preferences

Preferences in Photoshop (adobe.com)

 

Another try is to deactivate the using of the GPU Processor.

Photoshop performance issues - Adobe Support Community - 9852236

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

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New Here ,
Dec 30, 2020 Dec 30, 2020

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The first option worked perfectly. Thank you!

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