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I updated Photoshop CC 2017 and Bridge CC 2017 today and I am unable to use the image processor. It starts, runs, then the message, "Sorry, I could not process the following files" comes up. Please help! This is my work and I need to get through 1000s of pictures. Can I undo my update? I"m using a Mac with Sierra 10.12.2.
You can install older CC versions
Install a previous version of any Creative Cloud application
but you could also try Image Processor Pro
ps-scripts - Browse /Image Processor Pro/v3_2 betas at SourceForge.net
What have you done for trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
...
It starts, runs, then the
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You can install older CC versions
Install a previous version of any Creative Cloud application
but you could also try Image Processor Pro
ps-scripts - Browse /Image Processor Pro/v3_2 betas at SourceForge.net
What have you done for trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
It starts, runs, then the message, "Sorry, I could not process the following files" comes up.
Could the files be the problem, for example might their names contain illegal characters like slashes (»/«)?
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Hi All,
Same problem!
After updating CC 2017 looks like image processor not working properly. It is saving all my files same size, in my case 1.4MB and I cant reduce the size even if image really small. I tried to run Image processor with CS6 and use files which were created in older versions but it doesn't help.
I need to export 200psd files to small jpegs.
Any ideas how I can do this without Image processor?
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After thousands of successful conversions through the Image Processor in Phototshop 2020 I was suddenly presented with the "Sorry I couldn't process etc etc". The illegal character tip by c_pfaffenbichler (for which I am thankful!) lead me onto the right path. Turns out that my file names were OK, but I had put two question marks into my folder name and that was what was causing the problem.